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Facilities Management Assistant
2 months ago
About the Role
We are seeking a skilled and enthusiastic Facilities Management Assistant to join our team at the Office for Students. As a key member of our Facilities Management team, you will play a vital role in ensuring the smooth operation of our campus and buildings.
Key Responsibilities
- Provide exceptional customer service to staff and visitors, responding to queries and resolving issues in a timely and professional manner.
- Assist with the maintenance and upkeep of our facilities, including setting up meeting rooms and addressing potential health and safety issues.
- Work collaboratively with colleagues from all departments to achieve our goals and objectives.
- Develop and maintain effective relationships with internal and external stakeholders.
- Contribute to the development and implementation of policies and procedures to ensure the effective management of our facilities.
Person Specification
To be successful in this role, you will need:
- Exceptional customer service and communication skills.
- The ability to problem-solve and identify when something needs to be done and react accordingly.
- Good organisational and IT skills.
- The ability to prioritise your own tasks and work effectively under pressure.
- A good basic level of numeracy and literacy.
- The ability to safely assess and move loads (training will be given).
Desirable Qualifications and Experience
- Facilities Management related qualification.
- Experience with FreshService or similar customer service ticket management software.
- Previous health and safety training.
Working Arrangements
This is a full-time role, working 37 hours per week, Monday to Thursday and Friday. The role is office-based and does not involve remote working.
Benefits
We offer a competitive salary of £24,236, plus a generous contribution to the Civil Service Defined Benefit Pension scheme. You will also have access to a range of benefits, including learning and development opportunities, flexible working options, and a culture that encourages inclusion and diversity.
