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IT Support Specialist

2 months ago

Petersfield, Hampshire, United Kingdom FitzRoy Full time
About the Role

FitzRoy is seeking an experienced IT Support Engineer to join our team. As a key member of our IT department, you will be responsible for supporting and developing our existing IT infrastructure.

Key Responsibilities
  • Lead the setup and configuration of IT infrastructure and hardware in our services nationwide.
  • Assist the IT helpdesk team in delivering a high standard of support to our staff.
  • Build up a calendar of regular visits to our service locations to proactively tackle any outstanding IT issues.
  • Configure and rollout equipment in a precise and fully tested way.
  • Document configuration changes and share with the rest of the IT support team.
  • Assist on the development of the VOIP system, 3CX.
  • Create and maintain network topology diagrams for services.
  • Provide service and customer support during field visits.
  • Comprehend customer requirements and make appropriate recommendations/briefings.
  • Proactively preconfigure routers and other networking equipment before attending services.
  • Provide training and resources to the IT Support 1st line team on areas within your specialism.
Requirements
  • Experience of infrastructure installations.
  • Strong communication skills both written and verbal.
  • Experience in documentation of networks / infrastructure.
  • A collaborative 'can do approach'.
  • Excellent problem-solving skills.
  • Engaging with a range of stakeholders across an organisation.
  • Self-motivated with a flexible approach to work.