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Lead Retail Operations Manager

3 months ago

Hampton Hill, United Kingdom C2 Recruitment Full time
Senior Shop Manager - Charity Sector

Location: Hampton Hill, London

Overview:
Exciting opportunity to take on a pivotal role within a dynamic charity retailer. The position offers a competitive salary of up to £26,750 per annum, depending on experience, along with a range of benefits including bonuses.

Role Summary:
As the Senior Shop Manager, you will be responsible for driving income generation and ensuring that all performance targets are consistently met or exceeded. You will play a key role in the operational success of the store.

Key Responsibilities:
  • Collaborate closely with the Area Manager to communicate stock needs and oversee shop maintenance and health & safety compliance.
  • Ensure the store operates smoothly in alignment with company policies.
  • Achieve annual financial and contribution goals for the store.
  • Meet and exceed store Key Performance Indicators (KPIs).
  • Lead, mentor, and develop your team effectively.
  • Manage the recruitment and selection process for new team members.
  • Implement visual merchandising strategies to maximize store appeal.
  • Drive initiatives to attract new business to the store.
  • Engage with the local community to foster relationships.
  • Oversee the recruitment of volunteers for the store.

Required Experience:
Candidates should possess:
  • Previous experience as a Store Manager in either charity or retail sectors.
  • Exceptional communication skills with the ability to engage customers effectively.
  • A strong focus on KPIs and a proven track record of achieving targets in a customer-centric environment.
  • A positive, energetic attitude with a willingness to work flexible hours, including weekends.
  • Experience managing a large team of volunteers, including their recruitment and development.
  • Strong customer service skills and the ability to build supportive relationships.

Desirable:
An understanding of charity retail operations and a genuine passion for the charity sector will be advantageous.

If you are looking to make a significant impact within a leading charity retailer that values its employees, we encourage you to consider this opportunity.