Customer Service Engineer
3 weeks ago
Finning International is seeking a highly skilled and experienced Customer Service Engineer to join our team. As a Customer Service Engineer, you will be responsible for providing exceptional service to our customers by responding to their field repair and service requests in a timely and cost-effective manner.
Key Responsibilities- Respond to customer service requests and diagnose problems with heavy equipment
- Provide comprehensive details about the nature of the problem to the customer and create a quote for repairs
- Attend customer sites to understand their needs and resolve mechanical or electrical issues in a safe and timely manner
- Utilize dealer software and repair techniques to complete repairs efficiently
- Identify parts required for repairs and requisition them to ensure timely completion of work
- Provide estimates of arrival time at customer sites and agree on dates and times for service re-visits
- Undertake repair and service work on equipment to agreed work plans, removing and dispatching components for specialist attention
- Formal apprenticeship training (NVQ Level 3) and experience as a workshop engineer
- Knowledge of heavy earth moving equipment and experience with a variety of construction and static machines
- Heavy goods vehicle (HGV) driving license
- Formal training (NVQ Level 3 preferred) and experience as a service engineer
- 25 days holiday (with option to purchase additional days)
- Annual bonus
- Annual tool allowance
- Healthcare benefits
- Access to company share scheme
- Up to 8% pension
- Refer a friend bonus
- Employee reward platform
- Life insurance
- Laptop and phone, van
- Industry leading CAT product training
- Overtime
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Customer Support Service Engineer
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Mechanical Service Engineer
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Customer Service Engineer
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