Customer Service Engineer

3 weeks ago


West of England, United Kingdom Finning International Full time
Job Summary

Finning International is seeking a highly skilled and experienced Customer Service Engineer to join our team. As a Customer Service Engineer, you will be responsible for providing exceptional service to our customers by responding to their field repair and service requests in a timely and cost-effective manner.

Key Responsibilities
  • Respond to customer service requests and diagnose problems with heavy equipment
  • Provide comprehensive details about the nature of the problem to the customer and create a quote for repairs
  • Attend customer sites to understand their needs and resolve mechanical or electrical issues in a safe and timely manner
  • Utilize dealer software and repair techniques to complete repairs efficiently
  • Identify parts required for repairs and requisition them to ensure timely completion of work
  • Provide estimates of arrival time at customer sites and agree on dates and times for service re-visits
  • Undertake repair and service work on equipment to agreed work plans, removing and dispatching components for specialist attention
Requirements
  • Formal apprenticeship training (NVQ Level 3) and experience as a workshop engineer
  • Knowledge of heavy earth moving equipment and experience with a variety of construction and static machines
  • Heavy goods vehicle (HGV) driving license
  • Formal training (NVQ Level 3 preferred) and experience as a service engineer
Benefits
  • 25 days holiday (with option to purchase additional days)
  • Annual bonus
  • Annual tool allowance
  • Healthcare benefits
  • Access to company share scheme
  • Up to 8% pension
  • Refer a friend bonus
  • Employee reward platform
  • Life insurance
  • Laptop and phone, van
  • Industry leading CAT product training
  • Overtime


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