IT Service Management Consultant

2 weeks ago

London, Greater London, United Kingdom Computappoint Full time
Job Description

Senior Consultant - CMDB/SACM

This role is ideal for an experienced IT Service Management Consultant who has a particular focus around CMDB and SACM alignment. As a key member of our team at Computappoint, you will be responsible for capturing the key aspects of the current Configuration Management Database (CMDB) and Service Asset and Configuration Management (SACM) tooling, understanding the functionalities of the IT Service Management CMDB solution within ServiceNow, and explaining/recommending platform capabilities/structures.

You will lead presentations and workshops to provide training to clients and internal teams, ensuring that the Configuration Item (CI) Management process is robust, allowing the CMDB to remain current and accurate. Additionally, you will be responsible for ensuring the decommissioning of legacy Remedy CMDB.

Key Responsibilities:

  • Proficiency in IT Asset Management Lifecycle and Configuration Management processes and efficiency in adoptions (tool agnostic and client-oriented).
  • Awareness of technologies and good practices that support CMDB (incl. CSDM) solutions, integrations, including auto-discovery tooling.
  • Strong planning and analytical skills to evaluate the criticality of information/data collected from multiple sources, reconcile conflicts, decompose high-level information into details (MS Excel, Project, Visio skills as a plus).
  • Willingness to work with new technologies and to acquire new skills, e.g., ServiceNow Platform latest modules and plugins, ServiceNow Discovery, Agile Development, SCCM, Blazent, JIRA.
  • Strong experience of normalizing data, investigating a customer's CMDB schema.
  • Strong experience comparing and performing gap analysis on the mandatory CI fields within a CMDB.
  • Identify potential orphans, dependencies, etc. as opportunities to remove redundant infrastructure (cost efficiency).
  • Identify opportunities to virtualize/consolidate/decommission/remove assets.
  • Be able to recommend remediations to the Service Asset and Configuration Management (SACM) processes to align with the customer-defined target Service Operation (SOO) model.

Role Details:

  • Permanent
  • Hybrid: 2-3 days on-site (London or Portsmouth)
  • Up to £75,000 plus bonus

Computappoint Limited is an Employment Business and/or Employment Agency in relation to this vacancy

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