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Service Designer Consultant
2 months ago
Stealth iT Consulting is seeking a highly skilled Service Designer Consultant to join our rapidly growing Digital Factory team. As a Service Designer Consultant, you will play a key role in working across multiple Digital Transformation projects within various sectors, including Government, Finance, Retail, and Energy.
Key Responsibilities:- Design and deliver service design artefacts and outputs, such as current and future-state user journeys, personas, service concepts, service blueprints, and other artefacts.
- Facilitate workshops, design sprints, ideation sessions, and other collaborative activities to drive client readiness.
- Visualize complex services in an easy-to-understand format for varying audiences.
- Critically break down complex problems in a fast-paced environment and develop effective solutions.
- Develop strong relationships with stakeholders and manage their expectations.
- Work in an agile (scrum) environment as part of a cross-functional team, including user researchers, UX/UI designers, business analysts, product owners, delivery managers, and developers.
- Active SC clearance.
- Proven experience working across a service design process, autonomously with minimal support.
- Strong understanding and experience of working in an agile (scrum) environment.
- Excellent stakeholder management and communication skills.
- Ability to adopt a curious and inquisitive mindset, with a passion for asking 'why'.
- Strong storytelling skills and ability to break down complex problems.
- Presales experience, including bidding, RFPs, demos, and presentations, would be advantageous.
