Hospitality Team Lead
2 days ago
Job Summary:
We are seeking a highly motivated and customer-focused Guest Services Coordinator Shift Leader to join our team at Coworth Park Hotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and efficient check-in and check-out process, and maintaining a high level of customer satisfaction.
Key Responsibilities:
* Supervise and assist Guest Service Receptionists with daily tasks and issues
* Assist with check-in and check-out processes, ensuring accuracy and efficiency
* Supervise billing and folio management, ensuring up-to-date and accurate records
* Liaise directly with VIP guests, ensuring their needs are met and exceeded
* Deal promptly and effectively with guest concerns and complaints
* Conduct shift handovers with Guest Service Manager, ensuring seamless communication and continuity
Requirements:
* Passionate about hospitality and delivering exceptional customer service
* Excellent communication and interpersonal skills
* Experience with Opera and Microsoft Office
* Good written and spoken English
* Team player with a positive attitude and strong work ethic
What We Offer:
* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and supportive work environment
* Recognition and rewards for outstanding performance
Apply Now:
If you are a motivated and customer-focused individual with a passion for hospitality, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].
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