Infrastructure Operations Specialist

4 days ago

London, Greater London, United Kingdom Jameson Legal Tech Full time
About the Role

Jameson Legal Tech is seeking a highly skilled Infrastructure Operations Specialist to join our team. As an Infrastructure Operations Specialist, you will play a critical role in ensuring the smooth operation of our internal systems and infrastructure.

Key Responsibilities
  • Incident Management: Proactively monitor internal systems using company monitoring tools, process system monitoring alerts in a timely manner, and handle incidents and changes appropriately.
  • Customer Problem Resolution: Ensure all customer problems are resolved to a satisfactory conclusion.
  • Knowledge Base Management: Ensure the team's knowledge base is kept up to date.
  • Service Level Agreement (SLA) Management: Ensure all Incident OLA and SLAs are met.
  • Major Incident Management: Manage major incidents and provide a professional service at all times.
  • Team Support: Act as a resource to the infrastructure team.
Requirements
  • Technical Skills: Experience and understanding of Windows Server 2012 onwards, Microsoft SQL Server 2012 onwards, Microsoft Office, and Network Technologies (WAN/LAN) and Remote Access.
  • ITSM Experience: Experience of incident management on an ITSM system.
  • Documentation Skills: Understanding of the creation of knowledge base documentation.
  • System Monitoring Tools: Knowledge of system monitoring tools i.e. Microsoft System Center Operations Manager, Solarwinds, and Squared Up.
  • Problem-Solving Skills: Logical approach to troubleshooting, diagnosing, and resolving problems.
  • Communication Skills: Excellent communication skills (verbal, written, and listening) including an excellent telephone manner and strong customer service skills.
About Jameson Legal Tech

Jameson Legal Tech is a leading law firm in Leeds that offers a competitive salary and plenty of opportunity to progress. We are committed to providing a professional service to our clients and are looking for a skilled Infrastructure Operations Specialist to join our team.

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