IT Operations Specialist
3 weeks ago
About the Role:
Pontoon is seeking a highly skilled IT Operations Specialist to join our team. As a key member of our IT department, you will play a critical role in ensuring the smooth operation of our infrastructure and systems.
Key Responsibilities:
- Provide technical support and troubleshooting for IT-related issues
- Collaborate with cross-functional teams to resolve technical issues and improve processes
- Develop and maintain documentation for IT procedures and policies
- Stay up-to-date with industry trends and emerging technologies
- Participate in on-call rotations and provide 24/7 support as needed
Requirements:
- Strong understanding of IT infrastructure and systems
- Excellent problem-solving and analytical skills
- Effective communication and collaboration skills
- Ability to work in a fast-paced environment and prioritize tasks
- Strong knowledge of IT service management principles and practices
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
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