Case Administrator

4 weeks ago


Uttoxeter, Staffordshire, United Kingdom Serco Full time
Job Title: Case Administrator

Join Serco, a leading provider of public services, as a Case Administrator in our HMP Dovegate facility. As a key member of our team, you will play a vital role in supporting the coordination of case administration across the prison.

Key Responsibilities:
  • Assist Prison Offender Managers with administration duties, including generating and handling documentation for offenders.
  • Ensure a high level of security and confidentiality is maintained, treating all information as confidential.
  • Communicate effectively with external agencies, including Police, Probation, Magistrates, and Crown Courts.
  • Attend and complete prison service training to perform case administration duties.
  • Demonstrate a positive attitude to change and flexibility in the workplace.
Requirements:
  • Excellent administration skills and experience working in a busy office environment.
  • Excellent communication skills, both written and oral.
  • High-level skills with Microsoft Word and Excel.
  • GCSE passes in English and Mathematics.
  • Sentence Calculation Level 1 (after training and to remain competent).
What We Offer:
  • Pension up to 6%.
  • Employee Assistance Programme.
  • Chance to contribute to innovation in the public services.
  • A company passionate about diversity and inclusion.
  • Serco Benefits package.
  • A safe and supportive culture.

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