Case Administrator

2 months ago

Uttoxeter, Staffordshire, United Kingdom Serco Full time
Job Summary

We are seeking a highly organized and detail-oriented individual to join our team as a Case Administrator. As a key member of our Offender Management Unit, you will play a crucial role in ensuring the smooth operation of our administrative processes.

Key Responsibilities
  • Provide administrative support to Prison Offender Managers, including generating and handling documentation related to offenders.
  • Ensure the accuracy and confidentiality of all information, both written and oral, in accordance with security protocols.
  • Communicate effectively with external agencies, including Police, Probation, Magistrates, and Crown Courts, to ensure that all offenders have the necessary documentation.
  • Attend and complete prison service training to enable you to carry out case administration duties.
  • Develop and maintain knowledge and skills of the job role, including relevant procedures and protocols.
  • Administer systems within the OMU in support of Prison Offender Managers.
  • Produce reports as requested and maintain accurate records of all actions taken.
  • Ensure compliance with legislation, including the Health and Safety at Work Act.
Specialist Case Admin Roles
  • Undertake duties as a Parole Clerk, including identifying eligible prisoners and processing parole dossiers.
  • Compile parole dossiers in line with PSO 0 and ensure timely submission to the Parole Board Secretariat.
  • Advise Offender Supervisors on parole commencement and ensure sufficient time for completion of parole reports.
  • Accurately record and maintain monthly parole data.
Public Protection
  • Undertake duties as required by the Public Protection Manual, including identifying offenders subject to public protection measures.
  • Monitor telephone calls and mail in accordance with PSI /1.
  • Collate reports for the Inter-departmental Risk Management Meeting and High Risk pre-release board.
Custody
  • Print out PNCs as required on a rota basis.
  • Ensure files are prioritized correctly and processed in accordance with prison service instructions.
  • Communicate effectively with other establishments regarding prisoner court appearances.
  • Monitor functional mailboxes and send lists of prisoners requiring transport to court.
  • Process court releases in a timely manner and ensure necessary paperwork is received.
  • Book video links for courts as required.
Home Detention Curfew
  • Undertake duties as a HDC Clerk, including identifying eligible offenders and processing HDC applications.
  • Record and maintain all figures associated with HDC.
Essentials
  • Excellent administration skills and experience of working in a busy office environment.
  • Excellent communication skills, both written and oral.
  • High-level skills with Microsoft Word and Excel.
  • GCSE passes in English and Mathematics.
  • Sentence Calculation Level 1 (after training and to remain competent).
Desirable
  • Understanding of Offender Management Unit work.
  • Previous experience of working with offenders.

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