Operations Manager

2 days ago


Ipswich, Suffolk, United Kingdom Your Home Design Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team as an Operations Manager. As a key member of our organization, you will be responsible for ensuring the smooth operation of our intake teams, managing workloads, and implementing strategies to improve performance.

Key Responsibilities
  • Manage daily workflow and ensure even distribution of work across teams
  • Implement work reallocation strategies to optimize performance
  • Monitor intake teams' performance against service level agreements and operational objectives
  • Take ownership of operational remedial action plans and handle complaints and escalations
  • Ensure compliance with reporting procedures and review management information monthly
  • Maintain quality processes and ensure intake teams score 90% or higher in internal audits
  • Oversee effective induction and on-the-job training for new hires
About You

We are looking for a candidate with excellent management and leadership skills, ability to deal with and implement change, and high level of technical claims and intake knowledge/skills. You should also have detailed knowledge of GB procedures and other in-house systems, ability to prioritize and organize workloads to meet deadlines, and strong communication and relationship-building skills.

What We Offer

In addition to a competitive salary, we offer a wide range of benefits, including minimum of 25 days holiday, defined contribution pension scheme, life insurance, income protection, health cash plan or private medical insurance, and many more.

Our Commitment to Inclusion and Diversity

We value inclusion and diversity and are committed to creating a workplace that is welcoming and inclusive for all employees. We believe that diversity is a vital strength and that our employees' diverse identities, experiences, and talents enable us to better serve our clients and communities.



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