Operations Manager
2 days ago
We are seeking a highly skilled and experienced professional to join our team as an Operations Manager. As a key member of our organization, you will be responsible for ensuring the smooth operation of our intake teams, managing workloads, and implementing strategies to improve performance.
Key Responsibilities- Manage daily workflow and ensure even distribution of work across teams
- Implement work reallocation strategies to optimize performance
- Monitor intake teams' performance against service level agreements and operational objectives
- Take ownership of operational remedial action plans and handle complaints and escalations
- Ensure compliance with reporting procedures and review management information monthly
- Maintain quality processes and ensure intake teams score 90% or higher in internal audits
- Oversee effective induction and on-the-job training for new hires
We are looking for a candidate with excellent management and leadership skills, ability to deal with and implement change, and high level of technical claims and intake knowledge/skills. You should also have detailed knowledge of GB procedures and other in-house systems, ability to prioritize and organize workloads to meet deadlines, and strong communication and relationship-building skills.
What We OfferIn addition to a competitive salary, we offer a wide range of benefits, including minimum of 25 days holiday, defined contribution pension scheme, life insurance, income protection, health cash plan or private medical insurance, and many more.
Our Commitment to Inclusion and DiversityWe value inclusion and diversity and are committed to creating a workplace that is welcoming and inclusive for all employees. We believe that diversity is a vital strength and that our employees' diverse identities, experiences, and talents enable us to better serve our clients and communities.
-
Wellbeing Initiatives Manager
1 month ago
Ipswich, Suffolk, United Kingdom Leisure (Operations) Full timeAt Places for People Group, we are a social enterprise dedicated to fostering vibrant communities. Our mission is to create environments where individuals can thrive, and at Places Leisure, we are committed to transforming lives by promoting active lifestyles and enhancing community health. We pride ourselves on being a unique organization that values our...
-
Healthy Communities Coordinator
3 weeks ago
Ipswich, Suffolk, United Kingdom Leisure (Operations) Full timeWe are a leading social enterprise, Places for People Group, dedicated to creating active places and healthy people for communities to thrive. Our mission is to build homes and deliver services that foster community growth and development.As a key member of our Leisure (Operations) team, you will play a vital role in ensuring the success of our Healthy...
-
Healthy Communities Coordinator
3 weeks ago
Ipswich, Suffolk, United Kingdom Leisure (Operations) Full timeWe are a leading social enterprise, Places for People Group, dedicated to creating active places and healthy people for communities to thrive. Our mission is to build homes and deliver services that foster community growth and development.As a key member of our Leisure (Operations) team, you will play a vital role in ensuring the success of our Healthy...
-
Smart Metering Business Solutions Manager
7 days ago
Ipswich, Suffolk, United Kingdom UK Power Networks (Operations) Ltd Full timeJob Title: Smart Metering Business Solutions ManagerUK Power Networks (Operations) Ltd is seeking a highly skilled and experienced Smart Metering Business Solutions Manager to join our team. As a key member of our organization, you will be responsible for leading the development and implementation of smart metering business solutions that drive value for our...
-
Smart Metering Business Solutions Manager
7 days ago
Ipswich, Suffolk, United Kingdom UK Power Networks (Operations) Ltd Full timeJob Title: Smart Metering Business Solutions ManagerUK Power Networks (Operations) Ltd is seeking a highly skilled and experienced Smart Metering Business Solutions Manager to join our team. As a key member of our organization, you will be responsible for leading the development and implementation of smart metering business solutions that drive value for our...
-
Senior Smart Metering Business Manager
2 weeks ago
Ipswich, Suffolk, United Kingdom UK Power Networks (Operations) Ltd Full timeJob DescriptionJob Title: Senior Smart Metering Business ManagerCompany: UK Power Networks (Operations) LtdJob Type: Full-timeLocation: Ipswich or London officeAbout the Role:We are seeking an experienced Senior Smart Metering Business Manager to join our team at UK Power Networks (Operations) Ltd. As a key member of our Technology, Strategy Regulation and...
-
Senior Smart Metering Business Manager
2 weeks ago
Ipswich, Suffolk, United Kingdom UK Power Networks (Operations) Ltd Full timeJob DescriptionJob Title: Senior Smart Metering Business ManagerCompany: UK Power Networks (Operations) LtdJob Type: Full-timeLocation: Ipswich or London officeAbout the Role:We are seeking an experienced Senior Smart Metering Business Manager to join our team at UK Power Networks (Operations) Ltd. As a key member of our Technology, Strategy Regulation and...
-
Network Infrastructure Manager
2 weeks ago
Ipswich, Suffolk, United Kingdom UK Power Networks (Operations) Ltd Full timeJob SummaryWe are seeking a highly skilled Network Infrastructure Manager to join our team at UK Power Networks (Operations) Ltd. As a key member of our Information Systems Group, you will be responsible for defining and delivering our UKPN Communication Network Strategy.Key ResponsibilitiesTeam Leadership: Direct leadership and development of a team of...
-
Network Infrastructure Manager
2 weeks ago
Ipswich, Suffolk, United Kingdom UK Power Networks (Operations) Ltd Full timeJob SummaryWe are seeking a highly skilled Network Infrastructure Manager to join our team at UK Power Networks (Operations) Ltd. As a key member of our Information Systems Group, you will be responsible for defining and delivering our UKPN Communication Network Strategy.Key ResponsibilitiesTeam Leadership: Direct leadership and development of a team of...
-
Operations Manager
4 days ago
Ipswich, Suffolk, United Kingdom CV-Library Full timeOperations Manager (Manufacturing)Compass Point Recruitment is partnering with a local manufacturer to recruit an Operations/Office Manager (manufacturing) to join their expanding team.This is an opportunity for you to get stuck into the operational functionalities of the business, from reviewing processes/policies to managing the ISO accreditations to...
-
Operations Manager
4 days ago
Ipswich, Suffolk, United Kingdom CV-Library Full timeOperations Manager (Manufacturing)Compass Point Recruitment is partnering with a local manufacturer to recruit an Operations/Office Manager (manufacturing) to join their expanding team.This is an opportunity for you to get stuck into the operational functionalities of the business, from reviewing processes/policies to managing the ISO accreditations to...
-
Operations Manager
4 days ago
Ipswich, Suffolk, United Kingdom New Wine Trust Full timeJob DescriptionThe Director of Operations will play a key role in the senior leadership team at New Wine Trust, overseeing the operational running of River Church.Key ResponsibilitiesOversight of finance, HR, compliance, reporting, and facilitiesImplementation of strategy to ensure smooth and efficient operational runningRequirementsThe ideal candidate will...
-
Operations Manager
4 days ago
Ipswich, Suffolk, United Kingdom New Wine Trust Full timeJob DescriptionThe Director of Operations will play a key role in the senior leadership team at New Wine Trust, overseeing the operational running of River Church.Key ResponsibilitiesOversight of finance, HR, compliance, reporting, and facilitiesImplementation of strategy to ensure smooth and efficient operational runningRequirementsThe ideal candidate will...
-
Operations Manager
2 weeks ago
Ipswich, Suffolk, United Kingdom New Wine Trust Full timeThe Director of Operations will oversee the smooth and efficient operational running of New Wine Trust, as part of the senior leadership team. Key responsibilities include: * Oversight of finance, HR, compliance, reporting, and facilities * Implementation of strategy to drive business growth and success The ideal candidate will have a strong background in...
-
Operations Manager
2 weeks ago
Ipswich, Suffolk, United Kingdom New Wine Trust Full timeThe Director of Operations will oversee the smooth and efficient operational running of New Wine Trust, as part of the senior leadership team. Key responsibilities include: * Oversight of finance, HR, compliance, reporting, and facilities * Implementation of strategy to drive business growth and success The ideal candidate will have a strong background in...
-
Operations Manager
3 weeks ago
Ipswich, Suffolk, United Kingdom Yoh, A Day & Zimmermann Company Full timeJob Summary:We are seeking a highly skilled and experienced Operations Manager to join our team at Yoh, A Day & Zimmermann Company. As an Operations Manager, you will be responsible for managing the assembly team and increasing production in our Transfer Press machine and associated equipment.Key Responsibilities:Manage and lead the assembly team to achieve...
-
Operations Manager
3 weeks ago
Ipswich, Suffolk, United Kingdom Illume Recruitment Full time £50,000Job DescriptionJob Title: General ManagerCompany: Illume RecruitmentJob Type: Full-timeIndustry: Contract CateringLocation: IpswichJob Description:We are seeking an experienced General Manager to join our team at a private boarding school. As a leading independent Education Caterer, we are looking for a dynamic leader to manage our kitchen operations.The...
-
Operations Manager
3 weeks ago
Ipswich, Suffolk, United Kingdom Illume Recruitment Full time £50,000Job DescriptionJob Title: General ManagerCompany: Illume RecruitmentJob Type: Full-timeIndustry: Contract CateringLocation: IpswichAbout the Role:We are seeking an experienced General Manager to join our team at a private boarding school. As a key member of our operations team, you will be responsible for managing a team of 30 staff, ensuring their training,...
-
Healthy Communities Coordinator
2 weeks ago
Ipswich, Suffolk, United Kingdom Leisure (Operations) Full timeWe are Places for People Group, a social enterprise that believes in empowering communities to thrive. Our mission is to create active places and healthy people through innovative programs and services.As a Healthy Communities Coordinator, you will play a key role in driving our mission forward. Your primary responsibility will be to manage and deliver a...
-
Healthy Communities Coordinator
2 weeks ago
Ipswich, Suffolk, United Kingdom Leisure (Operations) Full timeWe are Places for People Group, a social enterprise that believes in empowering communities to thrive. Our mission is to create active places and healthy people through innovative programs and services.As a Healthy Communities Coordinator, you will play a key role in driving our mission forward. Your primary responsibility will be to manage and deliver a...