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Customer Relations Manager

2 months ago

London, Greater London, United Kingdom Crest Nicholson plc Full time
Job Title: Customer Relations Manager

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Manager. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences and building strong relationships with our customers.

Key Responsibilities:

  • Develop and maintain strong relationships with customers to ensure their needs are met and exceeded.
  • Provide exceptional customer service and support to customers throughout their homebuying journey.
  • Attend development team meetings to stay informed about build progress and customer needs.
  • Accompany customers on site visits to ensure they are satisfied with their home and address any concerns.
  • Communicate effectively with customers to understand their needs and preferences.
  • Work collaboratively with internal teams to resolve customer issues and improve our service.

Requirements:

  • Experience in a customer-facing role within a service industry.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Knowledge of the homebuilding industry desirable but not essential.
  • Ability to build strong relationships with customers and internal stakeholders.
  • Attention to detail and ability to work in a fast-paced environment.

About Us:

Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities. We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings.

Benefits:

  • Competitive salaries and bonus schemes.
  • Company car/allowance.
  • Share save Scheme.
  • Private pension.
  • Private healthcare and cash plan options.
  • 28 days' annual leave.
  • Retail discounts.

We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunities employer.