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Mainframe Developer/Support Analyst

2 months ago

London, Greater London, United Kingdom Worldline Full time
About the Role

We are seeking a highly experienced Mainframe Developer/Support Analyst to join our team at Worldline. As a key member of our team, you will be responsible for providing technical support and maintenance for our mainframe applications, ensuring their availability and performance meet the high expectations of our customers.

Key Responsibilities
  • Provide technical support and maintenance for mainframe applications, including fixing bugs and applying maintenance changes.
  • Ensure the availability of mainframe applications by resolving incidents and providing on-call support outside normal working hours.
  • Develop relationships with support teams in customer organizations in the UK rail industry.
  • Analyze complex COBOL programs and provide descriptions of their functionality.
  • Deliver solutions to incidents and failures in the production service, including small enhancements and larger enhancements related to rejuvenation of service.
  • Participate in 24x7x365 support of applications and take personal responsibility for all tasks in the resolution of incidents and problems.
Requirements
  • Minimum 12+ years of experience in a 3rd Level Application Technical Support role working with complex applications coded in mainframe COBOL, CICS, JCL in an IBM Z/OS mainframe environment.
  • Experience working in Adabas and NATURAL.
  • Proven ability to work as part of a team, fluent English skills, and ability to communicate with stakeholders on a day-to-day basis via telephone and email in a clear, courteous, and professional manner.
  • Demonstrable experience of delivering to tight deadlines under pressure without supervision, particularly in a 24x7x365 support environment.
  • Awareness and appreciation of potential functional/technical/commercial implications of issues or decisions that are being made, and the ability to clearly explain these to the customer.
About Worldline

At Worldline, we are committed to doing good and recognized as one of the most sustainable companies in the world. We offer a range of benefits, including 25 days holiday + bank holidays, employee private medical cover, access to a virtual GP service, and a pension scheme with company matching contributions up to 10%.

We are proud to be an Equal Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, or any other protected characteristic.