Transport Coordinator

2 weeks ago


Blackburn, Blackburn with Darwen, United Kingdom Square Peg Associates Ltd Full time
Job Title: Transport Administrator

Based at Blackburn, Lancashire.

Salary Competitive & Negotiable

The role of a Transport Administrator involves coordinating customer orders daily with regard to transportation, drivers, vehicles used, and communicating information to customers.

Key Responsibilities:

  • Coordinate customer orders daily with regard to transportation, drivers, vehicles used, and communicate information to customers.
  • Ensure strong communication channels throughout the sales, accounts, and customer support teams, ensuring that customers are informed every step of the way regarding their deliveries.
  • Book in drivers and use of 3rd party haulage companies to do pick up and drop offs of materials.
  • Plan and schedule drivers' days and hours to maximize efficiencies and timings.
  • Plan and schedule the use of third-party carriers as well as the internal fleet.
  • Work with customers to plan routes and schedule delivery times.
  • Take responsibility for any customer issues/problems, dealing with customers in a timely and professional manner, and reporting any major concerns to the Department Manager.
  • Build strong, long-standing relations with customers, drivers, and suppliers to promote the company brand and our abilities to service their needs.

Requirements:

  • A minimum of 1 year's experience working within a transport, logistics, or similar coordination role.
  • Strong organizational and administration skills ideal for planning schedules, journeys, and loads.
  • Excellent customer service and communication skills with the ability to communicate with drivers and customers effectively.
  • Ability to remain calm and focused in a high-pressure and busy environment.

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