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Customer Service Representative

2 months ago

Exmouth, Devon, United Kingdom Relais & Châteaux Full time

**About Us**

Relais & Châteaux is a renowned hospitality group that offers a unique and luxurious experience to its guests. Our properties are carefully selected to provide a high level of service and quality.

**Job Description**

We are seeking a skilled Reservation Agent to join our team at Lympstone Manor, a 27-bedroom hotel in Devon. The ideal candidate will have a passion for the hospitality industry and a proven track record in using hotel reservation systems.

**Key Responsibilities**

  • Manage hotel reservations and bookings in a timely and efficient manner
  • Provide exceptional customer service to guests and respond to their inquiries
  • Work closely with the front desk and other departments to ensure seamless guest experiences
  • Stay up-to-date with hotel policies and procedures
  • Contribute to the overall success of the hotel by suggesting improvements and ideas

**What We Offer**

  • A competitive pay package
  • A generous monthly service charge addition
  • 28 days holiday per year
  • Company staff benefits and discounts
  • Birthday vouchers
  • Employee referral scheme