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Store Operations Manager
2 months ago
About PVH
PVH is a global leader in the fashion industry, with a portfolio of iconic brands including Calvin Klein and Tommy Hilfiger. We are committed to delivering exceptional customer experiences and driving business results through our retail stores.
The Role
We are seeking a highly motivated and experienced Retail Supervisor to join our team in Edinburgh. As a Retail Supervisor, you will play a key role in achieving our sales and customer service goals, while maintaining a positive and inclusive store environment.
Key Responsibilities
- Lead by example and demonstrate a strong commitment to customer service and sales excellence.
- Support the management team in managing store operations, including personnel, product, and merchandising functions.
- Participate in weekly management meetings and other staff meetings to stay informed and aligned with company goals.
- Communicate effectively with staff and customers to ensure a seamless shopping experience.
- Drive sales and exceed store targets through motivating the team and providing exceptional customer service.
- Foster a positive store environment by treating all customers and colleagues with respect and fairness.
- Support the team in delivering business strategy and ensuring consistent training on product knowledge and store maintenance.
- Achieve company standards for personal sales results, including sales vs. budgets, sales per hour, and units per transaction.
- Perform manager-on-duty functions, manage store opening/closing functions, and maintain a high level of sales floor presence.
- Focus staff on building quality relationships with internal and external customers.
- Ensure staff accountability for building a repeat customer base through spirited service.
- Work with the management team to build a talent pool for key positions, including possible successors.
Requirements
- Previous track record of supervisory or specialist roles within a premium or luxury brand.
- Previous people management experience with the ability to resolve conflict and unproductive disagreements.
- Effective communication skills with the ability to build relationships with ease.
- Team player who recognizes and celebrates the contributions and achievements of others.
- Confident in giving feedback that promotes positive behavioral change.
- Ability to work well with change, adapt quickly, and work with pace.
- Energetic and authentic presence on the shop floor.
- 'Can-do' approach and ability to find in-store solutions.
What We Offer
PVH is committed to providing a competitive and comprehensive benefits program that offers protection, peace of mind, and flexibility to support our associates. We believe in fostering an inclusive and diverse community of associates with a strong sense of belonging. We are an equal opportunities employer and welcome applications from all qualified candidates.
