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Senior Operations Associate
1 month ago
Gopuff is seeking a highly motivated and experienced Senior Operations Associate to join our Operations team. As a key member of our Site leadership team, you will play a critical role in ensuring high operational standards at our MFCs, delivering timely and accurate service to our customers.
Key Responsibilities:- Team Leadership: Lead the warehouse team during your shift, demonstrating a strong work ethic and setting a positive example for your colleagues.
- Picking and Packing: Accurately pick and pack items on a per-order basis for dispatch to customers, ensuring efficient and accurate order fulfillment.
- Delivery Partners: Support the management of Delivery Partners to ensure a seamless delivery experience for our customers.
- Issue Resolution: Effectively communicate with customers regarding substituted or out-of-stock items, providing a positive and customer-centric experience.
- Goods Inbound: Receive product from vendors, verifying physical counts against purchase orders and invoices, and resolving any discrepancies.
- Stock Management: Maintain accurate inventory levels, conducting cycle counts to minimize out-of-stock products and ensuring compliance with our partnership with TooGoodToGo.
- Warehouse Management: Maintain a clean, organized, and compliant warehouse environment, adhering to our Operating Standards.
- Health and Safety: Support Onsite Health & Safety compliance and testing, ensuring a safe working environment for all team members.
- You have experience working in a restaurant, retail, or warehouse environment, with a strong understanding of basic web-based software applications.
- You possess a strong work ethic, punctuality, responsibility, and honesty, with effective communication skills and a positive attitude.
- You are organized, team-oriented, and flexible, with the ability to cover shifts during operational hours (7am - 3am).
- Holiday & Sick Pay
- Weekly pay cycle (Get paid weekly)
- Career growth opportunities
Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.