Governance and Complaints Officer

2 days ago

London, Greater London, United Kingdom Lewisham Council Full time
Job Title: Governance and Complaints Officer

We are seeking a highly organized and proactive Governance and Complaints Officer to join our Strategy and Improvement Service at Lewisham Council.

About the Role

This is an exciting opportunity to provide comprehensive administrative support and ensure smooth handling of governance and complaints processes. As a key member of our team, you will play a crucial role in managing and coordinating FOI requests, complaints, and enquiries to enhance operational efficiency.

Key Responsibilities
  • Deliver exceptional administrative support and ensure the smooth handling of governance and complaints processes.
  • Manage and coordinate FOI requests, complaints, and enquiries to enhance operational efficiency.
  • Provide proactive support to the team and contribute to the development of effective governance and complaints processes.
What We Offer

We offer a range of benefits, including:

  • Generous holiday allowance
  • Local Government Pension scheme
  • Flexible working and family-friendly policies
  • Season ticket and bicycle loans
  • A range of staff discounts, including local subsidised gym memberships
  • Supportive staff networks
Requirements
  • Meticulous and proactive approach to tasks and responsibilities.
  • Commitment to continuous improvement and development of effective governance and complaints processes.
  • Ability to adapt and prioritize changing workloads and use initiative to support diverse business processes.
Location

The job is primarily based in Laurence House, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.

Diversity

Lewisham Council is a Disability Confident employer and will make reasonable adjustments to support disabled applicants and those with health conditions throughout the recruitment process.

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