IT Support Specialist

5 days ago


Essex, United Kingdom Bench IT Full time
Job Title: 1st and 2nd Line IT Support Engineer

We are seeking a skilled IT Support Engineer to join our team at Bench IT. As a key member of our service desk, you will be responsible for providing exceptional technical support to our clients.

Key Responsibilities:
  • Provide timely and effective technical support to clients via phone, email, and remote desktop.
  • Troubleshoot and resolve IT issues, escalating complex problems to senior engineers as needed.
  • Collaborate with internal teams to ensure seamless service delivery.
  • Stay up-to-date with the latest technologies and best practices in IT support.
Requirements:
  • At least 2 years of experience in a 2nd line IT Support role.
  • Excellent customer service and communication skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of Microsoft Windows 10, Microsoft Office, and other relevant technologies.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and skilled IT Support Engineer looking for a new challenge, please submit your application.



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