Business Systems Consultant
6 days ago
As a Business Systems Consultant at IRIS, you will play a key role in delivering exceptional consultancy services to our clients. Your primary responsibility will be to conduct effective and knowledgeable consultancy sessions, identifying opportunities for small changes to Business Central/NAV functionality to ensure clients gain maximum usage and benefit from the product.
Key Responsibilities- Conduct daily application testing and UAT support in line with service level agreements and quality standards.
- Assist clients with configuring Business Central/NAV and add-on software, conducting full system walkthroughs as needed, and attending client sites across the UK as required by business needs.
- Scope and recommend small changes to Business Central/NAV functionality to help clients extend the capabilities of the standard application.
- Address client software concerns and issues while on-site, identifying scenarios where client processes cannot be handled within the standard application and providing feedback to the project management team as needed.
- Perform essential project tasks such as GAP analysis, product handovers, and signing off project milestones, ensuring configurations align with client requirements and expectations.
- Deliver clear and effective application training to key client users across the UK during projects using standard Microsoft training materials.
- Contribute to business focus areas by offering constructive feedback on internal processes to improve best practices.
- Follow our client's methodology and project plans to deliver services that meet service level agreements and quality standards.
- Communicate effectively with other departments, including the project management team, to relay client concerns and ensure timely resolution in line with service level agreements and quality standards.
- Proactively identify and escalate risks and blockers during application training that may impact project deadlines, ensuring appropriate escalation.
- Be prepared to work outside regular hours, including late nights and weekends, as required by project needs.
- Recognised finance qualifications such as AAT Level 3 are desirable.
- Proven experience as a 'Key User' or Implementation Consultant with Dynamics NAV/Business Central.
- Significant experience in 1st and 2nd line support.
- Extensive knowledge of business applications such as Microsoft Dynamics 365, Dynamics NAV/BC, Dynamics 365 for Sales, and the Microsoft Stack.
- Knowledge of modules within Business Central/NAV and experience in business software implementation is desirable.
- Experience working for a Microsoft Partner.
- Experience with Training and consultancy Finance projects.
- Power BI knowledge.
- Proven experience in design, documentation, installation, configuration, testing, training, and go-live support.
As a Business Systems Consultant at IRIS, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional services to our clients. You will be part of a dynamic and supportive environment that encourages growth and development. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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