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Compliance and Office Manager

2 months ago

Cranleigh, Surrey, United Kingdom Harris Lord Recruitment Full time
Job Title: Compliance and Office Manager

We are seeking an experienced professional to join our team as a Compliance and Office Manager. The ideal candidate will possess a solid understanding of Compliance and have a background in a regulated financial services or insurance cover holder business.

Key Responsibilities:
  1. Compliance Liaison: Collaborate with external Compliance function to monitor compliance procedures, conduct monthly attestations, and support audit processes.
  2. Lloyd's Binder Administration: Maintain ongoing communication with the underwriter to ensure seamless administration.
  3. IT Management: Oversee systems including BACS, LAN, and the company's administration database with IT provider.
  4. Claims Administration: Serve as the liaison between policyholders, brokers, and underwriters to ensure efficient claims processing.
  5. Human Resources: Manage training, appraisals, and various HR policies to maintain a positive work environment.
  6. Customer Communication: Oversee annual customer mailings, coordinate with printers, and secure regulatory approvals to ensure compliance.
  7. General Office Management: Oversee day-to-day office operations and staff management to ensure smooth business operations.
Requirements:
  1. Proven experience in compliance, administration, and operations at a management level.
  2. Desirable background within an FCA and/or highly regulated environments.
  3. Advanced skills in Excel (or similar software) and data analysis.
  4. Strong interpersonal and relationship management skills.
  5. Deep understanding of Conduct Risk and Treating Customers Fairly principles.
  6. At least 5 years of relevant experience.
Competencies:
  1. Excellent communication skills with the ability to manage relationships effectively.
  2. Approachable, collaborative, and positive attitude.
  3. Ability to remain calm under pressure.
  4. Strong organizational, planning, and self-management skills.
  5. Meticulous attention to detail.
  6. Flexible and adaptable approach to work.
  7. Self-motivated, conscientious, and able to manage time effectively.
Additional Information:
  1. The role is office based, in Cranleigh.
  2. Competitive salary of up to £55k pro rata (higher for candidates with strong FCA/Compliance background).
  3. Free company parking provided.
  4. Good pension scheme and company benefits.
  5. Working hours: 9am - 5pm.
  6. 4 days per week - Mon - Thurs or Tues - Fri.

If you are interested in a role where you can take initiative and make a direct impact within a regulated financial environment, we would love to hear from you.