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Telesales Executive

2 months ago

Ashford, Kent, United Kingdom Brave Full time
Job Title: Telesales Executive

We are seeking a highly motivated and results-driven Telesales Executive to join our team. As a Telesales Executive, you will be responsible for delivering small commercial telephone sales targets and supporting the development of new business pipeline through high-quality and targeted customer service.

Key Responsibilities:

  • Deliver small commercial telephone sales targets and support development of new business pipeline through high-quality and targeted customer service.
  • Positively impact Agency sales through prospecting new clients.
  • Review areas of success and develop best working practices across the new business development teams.
  • Produce up-to-date records for every customer interaction and contact, including regularly reviewing and updating data records to ensure accuracy.
  • Always demonstrate high values of trust and integrity, acting as a positive role model in line with the values and ethos of the Agency.
  • Build and maintain effective working relationships within the Agency team and all relevant key contacts and teams within NFU Mutual.
  • Ensure all duties are carried out in a way which complies with relevant external legislation and regulation, internal compliance and other procedures and local Agency policies and processes.
  • Support the business development team with campaigns, helping to deliver upon required call volumes and converting leads into opportunities.
  • Deliver ad-hoc projects and/or other duties as required, to support the delivery of business strategy and enhance customer experience.

Requirements:

  • Proven track record in targeted telesales/sales role or appointment generator role.
  • Proven track record in delivering excellent customer service.
  • Effective and professional verbal and written communication skills.
  • Excellent attention to detail and organisational skills.
  • Good IT skills especially Microsoft Office and the ability to effectively use NFU Mutual systems.
  • Good maths and problem-solving skills.
  • Able to manage own workload and able to work effectively under pressure.
  • Great team working and ability to build effective relationships through positive behaviours, honesty and integrity.
  • Own transport & full UK driving licence.