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Income Administrator
2 months ago
About Incommunities
We are a leading social housing landlord and one of the largest housing providers in the region, with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.
Our mission is to provide great homes in great neighbourhoods, and we are proud to collaborate with our customers, communities, local and national stakeholders to achieve this.
We are committed to putting our customers at the heart of everything we do, and we are launching our new 5-year corporate strategy to 2029 to deliver this vision.
Job Summary
We are seeking a highly skilled and experienced Income Administrator to join our team on a permanent basis. As a key member of our Income Team, you will be responsible for providing administrative support and acting as the first point of contact for customers.
Key Responsibilities
- Act as the first point of contact for general telephone enquiries or face-to-face meetings for the Income Team.
- Produce standard letters and draft routine letters/memos as required.
- Provide a clerical and administrative support service to the team, including taking minutes, maintaining manual and computerised records and filing systems, preparing general returns, post distribution and photocopying, maintaining and ordering stationery and office supplies.
- Assist with arranging meetings and exhibitions, including the preparation of questionnaires and publicity material, attending these meetings as required on an occasional basis.
Requirements
- Practical experience of dealing with customers/service users both face-to-face and over the telephone answering queries and solving problems.
- Practical experience of juggling work priorities within a busy working environment.
- Excellent IT skills and the ability to use standard desktop applications to be able to maintain databases, word processing, monitor statistics and interrogate and update systems.
- Good written and verbal communication skills to be able to compose letters and deal with people from a wide range of backgrounds, face-to-face and over the telephone.
- A positive attitude and be able to demonstrate a commitment to delivering a customer-focused service.
- Good working knowledge of GDPR regulations.
Benefits
- Starting salary of £10,255 per year which increases annually.
- West Yorkshire Pension Fund membership.
- Equivalent to 28 days annual leave that increases with service plus bank holidays.
- Option to buy and sell annual leave.
- Training, development, and qualification opportunities.
- Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers).
- Corporate health scheme membership.
- Agile and hybrid working.
- Access to an Employee Assistance Programme.
- Cycle to work scheme.
- Local gym membership discounts.
- A team of trained Mental Health First Aiders who are available for colleagues to contact for support.
