ICT Service Desk Team Leader

4 weeks ago

Kingston upon Thames, Greater London, United Kingdom Ashdown Group Full time
Service Desk Lead

A highly successful and rapidly growing tech business based in the UK is seeking an experienced Service Desk Lead to join their Infrastructure team. Reporting to the Head of IT, this role is pivotal; you will have full ownership of the Service Desk function as you work to drive process improvement.

Key Responsibilities:
  1. Run the front-line service desk function ensuring it provides a proactive, efficient, and mature service to the organisation to agreed SLAs on services.
  2. Take ownership for Manage Engine Service Desk Plus (SDP) and champion the use of ITIL best practice. Ensure that all IT support queries are logged in SDP and resolved according to agreed SLAs.
  3. Work closely with the wider IT function and business to ensure that issues are escalated appropriately and tickets/users are kept up-to-date on progress.
  4. Ensure the IT Operations and Cloud Infrastructure teams follow the Change Management process and uncontrolled/unauthorised changes are not carried out.
  5. Meet the operational requirements of our Information Security Management System. Proactively engage in internal and external audit programmes and ensure remediation activities are completed in a timely manner.
  6. Able to identify opportunities for continuous service improvement and their implementation. This includes recognising the potential for amendment to existing ITSM processes, updates to the SDP configuration and workflows, and reporting.
  7. Preparing management reports on ITSM performance.
Ideal Candidate:

This role would suit a personable, ITIL qualified Service Desk Lead or Service Desk Manager that enjoys people management. The ideal candidate will have the following skills/experience:

  1. Experience of IT Service Management in a 24/7/365 environment, ideally with a demonstration of career progression.
  2. A good understanding and experience of the execution of ITIL processes including Incident and Problem Management, Change Management, Asset Management, Configuration Management, and Continual Service Improvement (CSI).
  3. Demonstrable leadership skills: commitment, highly organised, owning problems (and solutions), people leadership.
  4. Accreditation at ITIL Foundation expected as a minimum; higher is a bonus.
  5. Customer centric and empathetic self-starter with maturity and confidence. Excellent communication skills to engage different stakeholder groups across the organisation.
  6. Familiarity with terminology and support of the following technologies is an advantage:
  • Microsoft Office applications both desktop and M365 deployed.
  • Mobile devices, desktops, and laptop estates.
  • Azure, AWS, private cloud, and on-premise server deployments.
  • IIS/.Net, SQL Server, and ORACLE SaaS and client/server applications.

The salary on offer for this role is up to £52,000 plus bonus and benefits.

  • ICT Service Desk Team Leader

    1 month ago

    Kingston upon Thames, Greater London, United Kingdom Ashdown Group Full time

    Service Desk Lead OpportunityA leading tech business in Kingston, Surrey is seeking an experienced Service Desk Lead to join their Infrastructure team. Reporting to the Head of IT, this role is pivotal in driving process improvement and ensuring a proactive, efficient, and mature service to the organisation.Key Responsibilities:Run the front-line service...

  • ICT Service Desk Team Leader

    1 month ago

    Kingston upon Thames, Greater London, United Kingdom Ashdown Group Full time

    Service Desk Lead OpportunityA leading tech business in Kingston, Surrey is seeking an experienced Service Desk Lead to join their Infrastructure team. Reporting to the Head of IT, this role is pivotal in driving process improvement and ensuring a proactive, efficient, and mature service to the organisation.Key Responsibilities:Run the front-line service...

  • ICT Service Desk Team Leader

    1 month ago

    Kingston upon Thames, Greater London, United Kingdom Ashdown Group Full time

    Service Desk Lead OpportunityA leading tech business in Kingston, Surrey is seeking an experienced Service Desk Lead to join their Infrastructure team. Reporting to the Head of IT, this role is pivotal in driving process improvement and ensuring a proactive, efficient, and mature service to the organisation.Key Responsibilities:Run the front-line service...

  • ICT Service Desk Team Leader

    1 month ago

    Kingston upon Thames, Greater London, United Kingdom Ashdown Group Full time

    Service Desk Lead OpportunityA leading tech business in Kingston, Surrey is seeking an experienced Service Desk Lead to join their Infrastructure team. Reporting to the Head of IT, this role is pivotal in driving process improvement and ensuring a proactive, efficient, and mature service to the organisation.Key Responsibilities:Run the front-line service...

  • ICT Service Desk Team Lead

    1 month ago

    Kingston upon Thames, Greater London, United Kingdom Ashdown Group Full time

    Service Desk Lead OpportunityA leading tech business in Kingston, Surrey is seeking an experienced Service Desk Lead to join their Infrastructure team. Reporting to the Head of IT, this role is pivotal in driving process improvement and ensuring a proactive, efficient, and mature service desk function.Key Responsibilities:Run the front-line service desk...

  • ICT Service Desk Team Lead

    1 month ago

    Kingston upon Thames, Greater London, United Kingdom Ashdown Group Full time

    Service Desk Lead OpportunityA leading tech business in Kingston, Surrey is seeking an experienced Service Desk Lead to join their Infrastructure team. Reporting to the Head of IT, this role is pivotal in driving process improvement and ensuring a proactive, efficient, and mature service desk function.Key Responsibilities:Run the front-line service desk...

  • Service Desk Team Lead

    3 weeks ago

    Kingston upon Thames, Greater London, United Kingdom Ashdown Group Full time

    Service Desk LeadJob Summary:We are seeking an experienced Service Desk Lead to join our Infrastructure team. As a key member of our IT department, you will be responsible for leading the Service Desk team and ensuring the delivery of exceptional customer service to our clients.Key Responsibilities:Lead the Service Desk team to achieve high levels of...

  • Service Desk Team Lead

    3 weeks ago

    Kingston upon Thames, Greater London, United Kingdom Ashdown Group Full time

    Service Desk LeadJob Summary:We are seeking an experienced Service Desk Lead to join our Infrastructure team. As a key member of our IT department, you will be responsible for leading the Service Desk team and ensuring the delivery of exceptional customer service to our clients.Key Responsibilities:Lead the Service Desk team to achieve high levels of...

  • Service Desk Manager

    1 month ago

    Kingston upon Thames, Greater London, United Kingdom Ashdown Group Full time

    Service Desk Lead OpportunityA leading tech business in Kingston, Surrey is seeking an experienced Service Desk Lead to join their Infrastructure team.This pivotal role reports to the Head of IT and involves full ownership of the Service Desk function, driving process improvement and ensuring a proactive, efficient, and mature service to the organisation.The...

  • Service Desk Manager

    1 month ago

    Kingston upon Thames, Greater London, United Kingdom Ashdown Group Full time

    Service Desk Lead OpportunityA leading tech business in Kingston, Surrey is seeking an experienced Service Desk Lead to join their Infrastructure team.This pivotal role reports to the Head of IT and involves full ownership of the Service Desk function, driving process improvement and ensuring a proactive, efficient, and mature service to the organisation.The...

  • Service Desk Team Leader Management Support ITIL Customer Focused

    2 days ago

    Kingston upon Thames, Greater London, United Kingdom Ashdown Group Full time

    Service Desk Manager - £52,000 – HybridITILA rapidly growing tech business is looking for a highly experienced Service Desk Lead to join their Infrastructure team. Reporting to the Head of IT, this role is pivotal; you will have full ownership of the Service Desk function as you work to drive process improvement.Please note – this role offers hybrid...

  • Service Desk Operations Manager

    7 days ago

    Kingston upon Thames, Greater London, United Kingdom Ashdown Group Full time

    Service Desk Lead - A pivotal role within our Infrastructure team, responsible for driving process improvement and owning the Service Desk function.About the RoleWe are seeking an experienced Service Desk Lead to join our team, reporting to the Head of IT. As a key member of our Infrastructure team, you will be responsible for the day-to-day operation of the...

  • Accommodation Office Team Leader

    4 weeks ago

    Kingston upon Thames, Greater London, United Kingdom Reha Team Hannover Full time

    About the RoleWe are seeking a highly motivated and experienced Team Leader to join our Kingston Store team. As a Team Leader, you will play a key role in driving the success of your team, working closely with your sales manager to achieve sales targets and deliver exceptional customer service.Key ResponsibilitiesLead and motivate a high-performing team to...

  • Accommodation Office Team Leader

    4 weeks ago

    Kingston upon Thames, Greater London, United Kingdom Reha Team Hannover Full time

    About the RoleWe are seeking a highly motivated and experienced Team Leader to join our Kingston Store team. As a Team Leader, you will play a key role in driving the success of your team, working closely with your sales manager to achieve sales targets and deliver exceptional customer service.Key ResponsibilitiesLead and motivate a high-performing team to...

  • Accommodation Office Team Leader

    3 weeks ago

    Kingston upon Thames, Greater London, United Kingdom Reha Team Hannover Full time

    About the RoleWe are seeking a highly motivated and experienced Team Leader to join our Kingston Store team. As a Team Leader, you will play a key role in driving the success of your team, working closely with your sales manager to achieve sales targets and provide an exceptional customer experience.Key ResponsibilitiesLead and motivate a high-performing...

  • Accommodation Office Team Leader

    3 weeks ago

    Kingston upon Thames, Greater London, United Kingdom Reha Team Hannover Full time

    About the RoleWe are seeking a highly motivated and experienced Team Leader to join our Kingston Store team. As a Team Leader, you will play a key role in driving the success of your team, working closely with your sales manager to achieve sales targets and provide an exceptional customer experience.Key ResponsibilitiesLead and motivate a high-performing...

  • Accommodation Office Team Leader

    3 weeks ago

    Kingston upon Thames, Greater London, United Kingdom Reha Team Hannover Full time

    About the RoleWe are seeking a highly motivated and experienced Team Leader to join our Kingston Store team. As a Team Leader, you will play a key role in driving the success of your team, working closely with your sales manager to achieve sales targets and provide an exceptional customer experience.Key ResponsibilitiesLead and motivate a high-performing...

  • Accommodation Office Team Leader

    3 weeks ago

    Kingston upon Thames, Greater London, United Kingdom Reha Team Hannover Full time

    About the RoleWe are seeking a highly motivated and experienced Team Leader to join our Kingston Store team. As a Team Leader, you will play a key role in driving the success of your team, working closely with your sales manager to achieve sales targets and provide an exceptional customer experience.Key ResponsibilitiesLead and motivate a high-performing...

  • SEN ICT Teacher

    2 weeks ago

    Kingston upon Thames, Greater London, United Kingdom Wayman Learning Trust Full time

    An inclusive secondary school in Kingston is seeking a SEN ICT Teacher to join their dedicated team. In this vital role, you will help students with special educational needs develop essential computer skills and knowledge in a supportive and engaging environment.Key ResponsibilitiesPlan, deliver, and assess engaging ICT lessons tailored to meet the needs of...

  • SEN ICT Teacher

    1 week ago

    Kingston upon Thames, Greater London, United Kingdom Wayman Learning Trust Full time

    Wayman Learning Trust is seeking a dedicated SEN ICT Teacher to join their team. In this vital role, you will help students with special educational needs develop essential computer skills and knowledge in a supportive and engaging environment.Key ResponsibilitiesPlan, deliver, and assess engaging ICT lessons tailored to meet the needs of students with...