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Customer Experience Specialist

2 months ago

Cardiff, Cardiff, United Kingdom EE Full time

About the Role

We are seeking a highly motivated and enthusiastic individual to join our customer service team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers.

Key Responsibilities

  • Provide timely and effective resolution to customer inquiries and issues
  • Utilize strong communication and interpersonal skills to build rapport with customers
  • Work collaboratively with internal teams to resolve complex customer issues
  • Stay up-to-date with product and service knowledge to provide accurate information to customers

What We Offer

  • A competitive starting salary of £20,280 per year
  • Opportunities for career growth and development
  • A supportive and inclusive work environment
  • Access to online GP services for you and your immediate family
  • Market leading paid carer's leave
  • Family leave with equalized maternity, paternity, and adoption leave
  • Huge discounts on EE and BT products
  • Support in carving your own career path
  • Season ticket travel loan
  • Volunteering days
  • Optional private healthcare and dental

About Us

We are a leading mobile network operator committed to providing exceptional customer service and support. We believe in creating a positive and inclusive work environment where everyone feels valued and supported.