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IT Support Specialist
2 months ago
We are seeking an experienced IT Support Technician / Second Line Helpdesk Engineer to join our team at AWD online. As a key member of our service desk, you will be responsible for providing technical assistance to our employees and ensuring the smooth operation of our IT systems.
Key Responsibilities:- Provide first-line support for business users, resolving technical issues and providing guidance on IT-related matters.
- Monitor and maintain IT hardware, software, networks, and other infrastructure to ensure optimal performance.
- Install, configure, and modify IT hardware and software as required.
- Ensure timely software upgrades and updates are implemented.
- Set up and configure equipment such as PCs, laptops, iPads, mobile devices, and data projectors.
- Assist users with branch software or hardware problems, where possible.
- Perform basic server diagnostic routines and ensure server backup policies are working and maintained.
- Troubleshoot and resolve escalated issues with Microsoft 365 operating systems.
- Proven work experience in IT support roles.
- Practical experience with internet and network security protocols.
- Experience working with an IT support ticketing system.
- Experience of working with Microsoft Windows 7/8/10 desktop operating systems.
- Windows Server operating systems.
- Microsoft Office 365.
- Microsoft Azure.
- Basic troubleshooting experience of networking devices.
- Company Pension.
- Private Health Care.
- Life Assurance.
- Holiday Plus Scheme.
- PHI (Permanent Health Insurance Scheme).
- Enhanced Maternity Pay.
- Long Service Award.
- Cycle to Work Scheme.
- Employee Assistance Programme.
- Eye Care Voucher Scheme.
We are an equal opportunities employer and welcome applications from all qualified candidates. Please submit your CV for our Recruitment Team to review.
