Technology Service Management Professional

2 weeks ago

Stirling, Stirling, United Kingdom M&G Full time
Join Our Team as a Technology Service Management Apprentice

We are seeking a motivated and enthusiastic individual to join our Technology Service Management Team as an Apprentice. As a key member of our team, you will play a vital role in delivering exceptional service to our clients and colleagues.

About the Role

The Technology Service Management Apprentice will support the team in delivering Service Excellence to our clients and colleagues directly and indirectly. You will work closely with a variety of business colleagues and build strong working relationships with all other technical teams.

Key Responsibilities
  • Support the team in delivery of Service Excellence to our clients and colleagues directly and indirectly
  • Work with a variety of business colleagues and build strong working relationships with all other technical teams
  • Drive continuous improvement for the processes within their team and wider across the Service Management function
  • Ensure the process controls are in place through delivery of insightful analytics and MI
  • Reverse mentoring of the Head of Service Management
  • Understanding our Code of Conduct and how it applies to your work. Complying with all relevant policies, including mandatory training
  • Attending meetings and supporting implementation of projects, bau activities and improvement initiatives
  • Assisting to ensure Service Management and M&G is aligned with new and evolving regulations
  • Developing knowledge of the technology, processes and the wider financial services environment
Requirements
  • Confident communication skills, both written and verbal
  • Ability to build and maintain relationships with internal and external stakeholders with ease
  • Ability to manage processes and coordinating with different people
  • Strong customer service awareness
  • Technology understanding, interest and aptitude
  • Empathy and good listening skills
  • Efficient, proactive, structured approach to work and very well organised. Works well off of checklists & time blocking/time management
  • High level of accuracy and good attention to detail
  • Can effectively manage day to day work, alongside apprenticeship qualification
  • Moderate understanding of the MS Office (Word, Excel, PowerPoint, Outlook)
  • A proactive team player who is confident about working with others but also independently and can promptly escalate any issue and work remotely where required
  • Logical and analytical approach coupled with intelligence, passion and a drive to learn
  • Ability to formulate own opinions by thinking analytically about problems, thinking "outside the box" to resolve issues where required
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and enthusiastic individual who is passionate about technology and service management, we encourage you to apply for this exciting opportunity.

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