Service Manager

6 days ago

Cambridge, Cambridgeshire, United Kingdom Orwell Housing Association Full time
About the Role

We are seeking an experienced and dedicated Service Manager to join our team at Orwell Housing Association. As a Service Manager, you will be responsible for leading the delivery of a strengths-based support service that places our customers at the centre of all that we do.

Key Responsibilities:

  • Lead on the delivery of a high-quality support service that meets the needs of our customers.
  • Promote a culture of excellence and continuous improvement through robust quality assurance and reflective practice.
  • Deliver a robust housing management service, ensuring maximising of income and good budgetary control.
  • Lead on the delivery of a safe environment that adheres to all health and safety legislation and embeds safe processes and policies.
  • Lead on local collaboration within your local area and ensure the widest partnership working to enhance and support our service delivery.
  • Inspire and motivate your team through robust support and coaching, reflective practice, training, and development.

About You

We are looking for a warm and friendly individual with a natural caring nature, great sense of humour, and a positive energy that brings a smile to people's faces. You will be a great listener with a caring and supportive attitude, and you will want to make a difference every day.

Requirements:

  • Leadership qualification or willingness to gain a qualification in the Orwell Academy.
  • GCSE Maths and English (grades A-C / 9-4 or equivalent).
  • A full driving licence is essential.

What We Offer

We offer a range of benefits, including:

  • 22 days annual leave (pro rata) plus bank holidays.
  • Retail discounts via our rewards platform.
  • Reward and recognition awards.
  • Free DBS checks, Hepatitis, and Flu vaccination.
  • Cashback Health plan.
  • Access to Blue Light Card – membership fees apply.
  • Ongoing training and development & opportunities to progress in your role through the Orwell Academy.
  • Wellbeing programme.

Orwell Housing Association

We are a Disability Confident Leader and are committed to creating an accessible and supportive environment where every team member can thrive and contribute. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all.

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