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Service Manager

2 months ago

Cambridge, Cambridgeshire, United Kingdom Orwell Housing Association Full time

Job Title: Service Manager

Job Summary:

Orwell Housing Association is seeking a highly skilled and experienced Service Manager to lead our Supported Housing Scheme in Cambridge. As a key member of our team, you will be responsible for ensuring the delivery of high-quality support services to our service users, promoting a culture of excellence and continuous improvement, and leading on local collaboration and partnership working.

Key Responsibilities:

  • Lead on the delivery of a strengths-based support service, placing our customers at the centre of all that we do.
  • Promote a culture of excellence and continuous improvement through robust quality assurance and reflective practice.
  • Deliver a robust housing management service, ensuring maximising of income and good budgetary control.
  • Lead on the delivery of a safe environment that adheres to all health and safety legislation and embeds safe processes and policies.
  • Lead on local collaboration within your local area and ensure the widest partnership working to enhance and support our service delivery.
  • Inspire and motivate your team through robust support and coaching, reflective practice, training, and development.

Person Specification:

  • Leadership qualification or willingness to gain a qualification in the Orwell Academy.
  • GCSE Maths and English (grades A-C / 9-4 or equivalent).
  • A full driving licence is essential.

What We Offer:

  • 22 days annual leave (pro rata) plus bank holidays.
  • Retail discounts via our rewards platform.
  • Reward and recognition awards.
  • Free DBS checks, Hepatitis, and Flu vaccination.
  • Cashback Health plan.
  • Access to Blue Light Card – membership fees apply.
  • Ongoing training and development & opportunities to progress in your role through the Orwell Academy.
  • Wellbeing programme.

Orwell Housing Association:

We are a Disability Confident Leader, committed to creating an accessible and supportive environment where every team member can thrive and contribute. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all.