ICT Systems Specialist
3 days ago
Job Type: 6 months fixed term contract with potential for permanence
Location: Newcastle Area
Salary: £40-45k base (Pro Rata) plus car allowance
Job OverviewWe are seeking an experienced IT Field Engineer to join our client on a 6-month fixed term contract with a strong chance of the position becoming permanent after 6 months. As a Field ICT Engineer, you will be responsible for visiting various sites, resolving technical issues, updating IT systems, and providing exceptional customer service.
Key Responsibilities- Maintain system performance and adhere to Service Level Agreements (SLAs) to ensure high colleague satisfaction.
- Diagnose, repair, and install systems, achieving a high level of technical expertise across the range of products we support.
- Collaborate with the wider team on larger installation and service projects.
- Handle colleague queries professionally, working closely with Support Administration and Third Parties to resolve issues.
- Conduct site audits, health and safety duties, and other responsibilities as required, including travel and overnight stays.
- Significant industry experience as a field engineer.
- Strong customer service experience in similar fast-paced industries (e.g., automotive, hospitality, retail, logistics).
- ITIL awareness and good working knowledge of PCs, printers, communication equipment, and networking.
- Proficiency with Microsoft Products including Word, Excel, PowerPoint, Teams, and SharePoint. MS365 and Microsoft Entra knowledge is a plus.
- Full driving license and own car - essential.
- Experience with VoIP deployment.
- Networking, Microsoft Qualifications (MCP, CCIE) are a plus.
- Knowledge of automotive repair systems like Autoflow or Audatex is an advantage.
- Experience in the automotive industry or other fast-paced industries is desirable.
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