Client Advisor and Trainer
3 weeks ago
The Client Advisor and Trainer will play a critical role in supporting clients in implementing the Outcomes Star, a key aspect of our organisation's work. This involves building relationships, delivering training, and providing ongoing support to ensure clients use the Star effectively.
The ideal candidate will have experience in training and development, with excellent organisation and record-keeping skills. They will be self-motivated, able to work independently, and prioritise competing pressures to meet deadlines. A creative problem-solving approach and excellent communication skills are essential for this role.
Key Responsibilities- Deliver and coordinate training, both remotely and in-person, to ensure clients have the necessary skills to use the Outcomes Star effectively.
- Maintain ongoing relationships with clients, providing continuous support and reviewing implementation plans to ensure successful outcomes.
- Train and support licensed trainers, delivering high-quality training and providing flexible support through various means.
- Liaise with colleagues to ensure a coordinated approach and contribute to the development of new courses and resources.
- Represent Triangle at events and deliver presentations about the Outcomes Star.
- Assist clients with the Star Online application and support colleagues with specific projects.
We are looking for an experienced trainer with a passion for building strong relationships with clients and colleagues. If you have a creative approach to problem-solving, excellent communication skills, and a commitment to delivering a good service, we encourage you to apply.
About the OrganisationTriangle Consulting is an employee-owned values-based Social Enterprise behind the Outcomes Star. We partner with housing, health, and social care providers to improve service delivery through our engaging and practical tools. As an employee-owned organisation, we empower our team members to lead and self-manage, with opportunities for growth and development.
What We Offer- A purposeful, caring, and inclusive team environment
- Opportunities for growth and development
- Flexible working arrangements
- A comprehensive benefits package, including a cash health plan, generous pension scheme, and employee assistance programme
- 25 days annual leave plus bank holidays (pro-rated for part-time) and additional days at Christmas
- Paid volunteering time
- Opportunities for personal development
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