Customer Relations Technical Specialist
1 month ago
We are seeking a highly skilled and experienced Technical Handler to join our Customer Relations team at Stride Resource Management Ltd.
About the Role:The successful candidate will be responsible for handling a portfolio of complex insurance complaints, managing and prioritizing their own workload to ensure all regulatory timescales are met while reaching a fair outcome.
- Work with all areas of the business to understand the nature of the complaint and resolve it in an efficient manner, while developing your own knowledge and expertise in the process.
- Liaise with the Financial Ombudsman Service regarding cases escalated to them, confidently challenging FOS views where the evidence supports this and sharing key learnings with relevant stakeholders.
- Identify root causes and complaint trends to assist in driving superb service across the business, working with the relevant business areas and senior stakeholders to identify and implement any necessary changes to prevent future complaints and improvements to our service offering.
- Act as a technical referral point and provide guidance to other members of the Customer Relations team, as well as other areas of the business.
We are looking for a confident, driven individual who is able to build relationships with internal and external stakeholders and work well both individually and as part of a team.
- Exceptional organisational skills, time management, and high attention to detail while working effectively under pressure.
- Be comfortable working 'in the grey' - determining what is right and being prepared to stand by your decisions.
- Ability to challenge current processes and operations through the use of influencing and negotiating skills.
- Excellent communication skills - it is a necessity to be able to communicate both verbally and in writing in a clear and effective manner.
- Previous experience in a similar technical complaints role and/or previous experience within the insurance sector.
We offer a competitive salary of circa £35,000, company pension, bonus, structured career development, and an extensive benefits package.
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Customer Relations Technical Specialist
1 week ago
York, York City, United Kingdom Stride Resource Management Ltd Full timeCustomer Relations Technical SpecialistStride Resource Management Ltd is seeking a skilled Customer Relations Technical Specialist to join their team. This role is ideal for a driven individual who can handle complex insurance complaints and work effectively in a fast-paced environment.The Role:Manage a portfolio of complex insurance complaints, prioritizing...
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Customer Relations Technical Specialist
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Customer Relations Technical Specialist
1 week ago
York, York City, United Kingdom Hiscox Full timeAbout the RoleHiscox UK is a leading brand in the insurance market, recognised for delivering strong growth and exceptional returns. We're seeking a skilled Customer Relations Technical Specialist to join our team.Key ResponsibilitiesHandle a portfolio of complex insurance complaints in a fast-paced environment, prioritising your own workload to meet...
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Customer Relations Technical Specialist
3 weeks ago
York, York City, United Kingdom STRIDE RESOURCE MANAGEMENT LTD Full timeJob Title: Customer Relations Technical HandlerSTRIDE RESOURCE MANAGEMENT LTD is seeking a skilled Customer Relations Technical Handler to join their team. As a key member of the Customer Relations team, you will play a crucial role in handling complex insurance complaints and ensuring that customers receive fair and reasonable treatment.Key...
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Customer Relations Technical Specialist
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York, York City, United Kingdom STRIDE RESOURCE MANAGEMENT LTD Full timeJob Title: Customer Relations Technical HandlerSTRIDE RESOURCE MANAGEMENT LTD is seeking a skilled Customer Relations Technical Handler to join their team. As a key member of the Customer Relations team, you will play a crucial role in handling complex insurance complaints and ensuring that customers receive fair and reasonable treatment.Key...
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Customer Relations Technical Specialist
1 month ago
York, York City, United Kingdom Stride Resource Management Ltd Full timeCustomer Relations Technical HandlerStride Resource Management Ltd is seeking a skilled Technical Handler to join their Customer Relations team. This role involves handling complex insurance complaints, managing workloads, and prioritizing tasks to ensure regulatory timescales are met.The Role:Manage a portfolio of complex insurance complaints, ensuring fair...
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Customer Relations Technical Specialist
1 month ago
York, York City, United Kingdom Stride Resource Management Ltd Full timeCustomer Relations Technical HandlerStride Resource Management Ltd is seeking a skilled Technical Handler to join their Customer Relations team. This role involves handling complex insurance complaints, managing workloads, and prioritizing tasks to ensure regulatory timescales are met.The Role:Manage a portfolio of complex insurance complaints, ensuring fair...
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Customer Relations Technical Specialist
4 weeks ago
York, York City, United Kingdom Stride Resource Management Ltd Full timeCustomer Relations Technical HandlerStride Resource Management Ltd is seeking a skilled Technical Handler to join their Customer Relations team. This role involves handling complex insurance complaints, managing workloads, and prioritizing tasks to ensure regulatory timescales are met.The Role:Manage a portfolio of complex insurance complaints, ensuring fair...
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Customer Relations Technical Specialist
4 weeks ago
York, York City, United Kingdom Stride Resource Management Ltd Full timeCustomer Relations Technical HandlerStride Resource Management Ltd is seeking a skilled Technical Handler to join their Customer Relations team. This role involves handling complex insurance complaints, managing workloads, and prioritizing tasks to ensure regulatory timescales are met.The Role:Manage a portfolio of complex insurance complaints, ensuring fair...
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Customer Relations Technical Specialist
1 month ago
York, York City, United Kingdom Stride Resource Management Ltd Full timeCustomer Relations Technical HandlerStride Resource Management Ltd is seeking a skilled Technical Handler to join their Customer Relations team. This role involves handling complex insurance complaints, managing workloads, and prioritizing tasks to ensure regulatory timescales are met.The Role:Manage a portfolio of complex insurance complaints, ensuring fair...
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Customer Relations Technical Specialist
1 month ago
York, York City, United Kingdom Stride Resource Management Ltd Full timeCustomer Relations Technical HandlerStride Resource Management Ltd is seeking a skilled Technical Handler to join their Customer Relations team. This role involves handling complex insurance complaints, managing workloads, and prioritizing tasks to ensure regulatory timescales are met.The Role:Manage a portfolio of complex insurance complaints, ensuring fair...
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Customer Relations Technical Specialist
1 month ago
York, York City, United Kingdom Stride Resource Management Ltd Full timeCustomer Relations Technical HandlerStride Resource Management Ltd is seeking a skilled Technical Handler to join their Customer Relations team. This role involves handling complex insurance complaints, working with various business areas to resolve issues efficiently, and developing expertise in complaint resolution.Key Responsibilities:Manage a portfolio...
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Customer Relations Technical Specialist
1 month ago
York, York City, United Kingdom Stride Resource Management Ltd Full timeCustomer Relations Technical HandlerStride Resource Management Ltd is seeking a skilled Technical Handler to join their Customer Relations team. This role involves handling complex insurance complaints, working with various business areas to resolve issues efficiently, and developing expertise in complaint resolution.Key Responsibilities:Manage a portfolio...
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Customer Relations Technical Specialist
4 weeks ago
York, York City, United Kingdom Stride Resource Management Ltd Full timeCustomer Relations Technical HandlerStride Resource Management Ltd is seeking a skilled Technical Handler to join their Customer Relations team. This role involves handling complex insurance complaints, working with various business areas to resolve issues efficiently, and developing expertise in complaint resolution.Key Responsibilities:Manage a portfolio...
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Customer Relations Technical Specialist
4 weeks ago
York, York City, United Kingdom Stride Resource Management Ltd Full timeCustomer Relations Technical HandlerStride Resource Management Ltd is seeking a skilled Technical Handler to join their Customer Relations team. This role involves handling complex insurance complaints, working with various business areas to resolve issues efficiently, and developing expertise in complaint resolution.Key Responsibilities:Manage a portfolio...
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Customer Relations Technical Specialist
3 weeks ago
York, York City, United Kingdom STRIDE RESOURCE MANAGEMENT LTD Full timeJob Title: Customer Relations Technical HandlerYork - Hybrid basisWe are seeking a skilled Technical Handler to join our Customer Relations team at STRIDE RESOURCE MANAGEMENT LTD. As a key member of our team, you will be responsible for handling complex insurance complaints, managing your workload, and prioritizing tasks to ensure timely resolution.Key...
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Customer Relations Technical Specialist
3 weeks ago
York, York City, United Kingdom STRIDE RESOURCE MANAGEMENT LTD Full timeJob Title: Customer Relations Technical HandlerYork - Hybrid basisWe are seeking a skilled Technical Handler to join our Customer Relations team at STRIDE RESOURCE MANAGEMENT LTD. As a key member of our team, you will be responsible for handling complex insurance complaints, managing your workload, and prioritizing tasks to ensure timely resolution.Key...
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Customer Relations Technical Specialist
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York, York City, United Kingdom Hiscox Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Relations Technical Handler to join our team at Hiscox UK. As a key member of our Customer Relations team, you will be responsible for handling complex insurance complaints in a fast-paced environment, ensuring all regulatory timescales are met.Key ResponsibilitiesInvestigate and analyse...
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Customer Relations Technical Specialist
3 weeks ago
York, York City, United Kingdom Hiscox Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Relations Technical Handler to join our team at Hiscox UK. As a key member of our Customer Relations team, you will be responsible for handling complex insurance complaints in a fast-paced environment, ensuring all regulatory timescales are met.Key ResponsibilitiesInvestigate and analyse...
