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First Line IT Support Specialist

2 months ago

Norwich, Norfolk, United Kingdom Syntax Consultancy Limited Full time

Job Summary:

A 1st line IT Support Technician wanted for a fantastic opportunity to join an established IT services business.

About the Role:

We are seeking a highly skilled and experienced IT Support Technician to join our team at Syntax Consultancy Limited. As a 1st line IT Support Technician, you will be responsible for providing technical support and assistance to our clients and internal teams.

Key Responsibilities:

  • Provide technical support and assistance to clients and internal teams via phone, email, and remote desktop.
  • Troubleshoot and resolve technical issues related to Windows Server and IT Networking.
  • Collaborate with senior technicians to resolve complex technical issues.
  • Document and maintain accurate records of technical issues and resolutions.
  • Participate in on-call rotation to provide 24/7 technical support.

Requirements:

To be successful in this role, you will need:

  • Experience working within an MSP (Managed Service Provider) environment.
  • Strong expertise in Windows Server and IT Networking.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer:

We offer a competitive salary, benefits package, and opportunities for professional growth and development. If you are a motivated and experienced IT Support Technician looking for a new challenge, please apply today.