IT Support Specialist

4 weeks ago


Norwich, Norfolk, United Kingdom Syntax Consultancy Ltd Full time
Job Title: IT Support Specialist

Job Summary:
We are seeking an experienced IT Support Specialist to join our team at Syntax Consultancy Ltd. As a key member of our IT department, you will be responsible for providing technical support to our clients and ensuring the smooth operation of our IT systems.

Key Responsibilities:

* Provide first-line technical support for Windows and Microsoft technical environments
* Log calls, troubleshoot, diagnose, and resolve IT problems to first-line level
* Provide remote IT support for end-users and escalate calls as necessary
* Manage IT incidents within agreed SLAs

Technical Environment:

* Windows, AD, O365, desktop PCs, laptops, tablets, mobile devices, MS Exchange, DNS/DCHP, VPNs, firewalls, SharePoint, Azure AD

Benefits:

* £24-28k Salary (DOE) + Hybrid Remote + 25 days holiday (plus BHs) + pension + profit share + private healthcare + gym + free parking + enhanced maternity/paternity + more

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