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Desktop Support Specialist
2 months ago
Job Summary:
We are seeking a highly skilled Desktop Support Specialist to join our team at Right People. As a key member of our IT department, you will be responsible for delivering exceptional desktop support services to our clients.
Key Responsibilities:
- Provide timely and effective support to clients via phone, email, and on-site visits.
- Work closely with our IT team to resolve desktop-related issues and ensure seamless service delivery.
- Proactively monitor call queues to ensure all incidents and service requests are progressed and updated through to completion.
- Collaborate with our IT Service Desk to ensure incident and service request tickets are recorded and tracked as necessary.
- Participate in office moves to ensure IT equipment is moved safely and re-commissioned as required by the business.
- Help manage the on-site inventory of IT equipment and spares, ensuring necessary asset and configuration records are updated and maintained.
Requirements:
- Experience in an SLA-driven, ticketed Service Desk or 1st/2nd Line role.
- Knowledge of ITIL processes and functions.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- ITIL Foundation V4 qualification or working towards.
What We Offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.