IT Support Specialist

3 weeks ago

Aberdeen, Aberdeen City, United Kingdom Kent Full time
Job Title: IT Support Analyst

We are seeking an experienced IT Support Analyst to join our team at Kent. As an IT Support Analyst, you will be responsible for providing technical support to our employees, ensuring that they have access to the technology they need to perform their jobs effectively.

Key Responsibilities:
  • Provide technical support to employees via phone, email, and in-person
  • Troubleshoot and resolve technical issues with computer systems, software, and hardware
  • Install and configure software applications and internet browsers
  • Test computers to ensure proper functioning of computer systems
  • Extend computer support for systems' software and hardware
  • Resolve escalated tickets from our main ITSM ticketing tool
  • Achieve specified performance goals
  • Handle daily technical support activities on desktop and application support
  • Set up desktop computers and peripherals physically and test network connections
Requirements:
  • Strong IT Support / Service Desk experience
  • Knowledge of cloud computing and concepts, as well as Office365 / M365 (Azure, Sharepoint, OneDrive, Exchange Online etc.)
  • Experience in IT Help Desk/Service Desk role
  • Strong Infrastructure (L1 support and configuration) support expertise and exposure (systems, network, user end computing devices)
  • Business Applications (L1 configuration & support)
  • Windows Operating systems
  • Office365 (Teams, Sharepoint, MS Office Suite)
  • Active Directory, Exchange Online/On-Premise
  • IT Ticketing Systems (IT Service Management – ITSM Tool) based on ITIL v3 framework
  • Computer, Printer, IT Peripherals, Smart Devices (smartphone, tablet etc.)
  • ITIL v3/4 Foundation
  • MCDST (Microsoft Certified Desktop Support Technician)
  • IT Ticketing System (Servicedesk, ServiceNow, Freshservice)
  • Fluency in English (fluency in other local language where Kentech Group operates will be an advantage)
What We Offer:
  • A dynamic and inclusive work environment
  • A range of family friendly, inclusive employment policies, flexible working arrangements, and employee networks to support staff from different backgrounds
  • A disability-friendly employer and can make adjustments to support you to perform at your best during the recruitment process

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