Collections Specialist
3 weeks ago
Job Title: Collections Specialist
Company: DG Partnership Ltd
Location: Warrington
Job Type: Full-time
Salary: £25,000
About the Role:
We are seeking a skilled Collections Specialist to join our team at DG Partnership Ltd. As a Collections Specialist, you will be responsible for contacting customers to discuss their outstanding debts and agreeing on repayment plans.
Key Responsibilities:
- Establish suitable repayment arrangements with customers, aligning with the company's portfolio.
- Handle outbound and inbound calls professionally, adhering to all regulatory and company guidelines.
- Ensure compliance with the CSA code of conduct and legal requirements under the Data Protection Act and FCA rules.
Requirements:
- Experience in a contact centre environment is preferred but not essential.
- Proven ability to work in a dynamic customer service environment, maintaining composure under pressure.
- Excellent communication and listening skills, with empathy towards customers' situations.
- Commitment to achieving results and excellent punctuality.
What We Offer:
- Monthly performance bonus
- Smart casual dress code
- Contributory Pension
- Excellent public transport links
- Free onsite parking
- 20 days annual leave (plus bank holidays) increasing on length of service to 25 days
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