Collections Specialist

3 weeks ago


Warrington, Warrington, United Kingdom DG Partnership Ltd Full time

Job Title: Collections Specialist

Company: DG Partnership Ltd

Location: Warrington

Job Type: Full-time

Salary: £25,000

About the Role:

We are seeking a skilled Collections Specialist to join our team at DG Partnership Ltd. As a Collections Specialist, you will be responsible for contacting customers to discuss their outstanding debts and agreeing on repayment plans.

Key Responsibilities:

  • Establish suitable repayment arrangements with customers, aligning with the company's portfolio.
  • Handle outbound and inbound calls professionally, adhering to all regulatory and company guidelines.
  • Ensure compliance with the CSA code of conduct and legal requirements under the Data Protection Act and FCA rules.

Requirements:

  • Experience in a contact centre environment is preferred but not essential.
  • Proven ability to work in a dynamic customer service environment, maintaining composure under pressure.
  • Excellent communication and listening skills, with empathy towards customers' situations.
  • Commitment to achieving results and excellent punctuality.

What We Offer:

  • Monthly performance bonus
  • Smart casual dress code
  • Contributory Pension
  • Excellent public transport links
  • Free onsite parking
  • 20 days annual leave (plus bank holidays) increasing on length of service to 25 days


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