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Duty Manager

2 months ago

York, York City, United Kingdom SSP Group Full time

Job Summary:

We are seeking a highly motivated and experienced Duty Manager to join our team at SSP Group. As a Duty Manager, you will be responsible for leading a team of hospitality professionals to deliver exceptional customer service and drive sales growth.

Key Responsibilities:

  • Lead a team of hospitality professionals to deliver exceptional customer service and drive sales growth.
  • Manage the day-to-day operations of the unit, including staff scheduling, inventory management, and customer complaints.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless operations and achieve business objectives.
  • Conduct regular team meetings and provide coaching and feedback to team members.
  • Monitor and control costs, including labor, inventory, and supplies.
  • Ensure compliance with company policies and procedures, as well as relevant laws and regulations.

Requirements:

  • At least 1 year of experience in a supervisory role in hospitality or retail.
  • Proven track record of delivering exceptional customer service and driving sales growth.
  • Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • Basic math skills and attention to detail.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional development.
  • A dynamic and supportive work environment.
  • Employee discounts and perks.

Why Join SSP Group:

SSP Group is a leading operator of food and beverage outlets in travel locations worldwide. We are committed to delivering exceptional customer service and driving sales growth through our team of hospitality professionals. If you are a motivated and experienced Duty Manager looking for a new challenge, we encourage you to apply for this exciting opportunity.