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Reception Supervisor Trainee
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Manchester, United Kingdom RADCLIFFE MEDICAL PRACTICE Full timeAbout Radcliffe Medical PracticeWe are a large and busy GP practice seeking a Trainee Reception Supervisor to join our supportive and friendly team. With a list size of over 10,000 patients, we offer a challenging and rewarding environment for individuals looking to develop their skills in team leadership in a medical setting.Job SummaryThis is an excellent...
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Reception Supervisor Trainee
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Manchester, United Kingdom RADCLIFFE MEDICAL PRACTICE Full timeAbout Radcliffe Medical PracticeWe are a large and busy GP practice seeking a Trainee Reception Supervisor to join our supportive and friendly team. With a list size of over 10,000 patients, we offer a challenging and rewarding environment for individuals looking to develop their skills in team leadership in a medical setting.Job SummaryThis is an excellent...
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Reception Supervisor Trainee
2 months ago
Manchester, United Kingdom RADCLIFFE MEDICAL PRACTICE Full timeAbout Radcliffe Medical PracticeWe are a large and busy GP practice seeking a Trainee Reception Supervisor to join our supportive and friendly team. With a list size of over 10,000 patients, we offer a challenging and rewarding environment for individuals looking to develop their skills in team leadership in a medical setting.Job SummaryThis is an excellent...
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Manchester, United Kingdom RADCLIFFE MEDICAL PRACTICE Full timeAbout Radcliffe Medical PracticeWe are a large and busy GP practice seeking a Trainee Reception Supervisor to join our supportive and friendly team. With a list size of over 10,000 patients, we offer a challenging and rewarding environment for individuals looking to develop their skills in team leadership in a medical setting.Job SummaryThis is an excellent...
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Manchester, United Kingdom RADCLIFFE MEDICAL PRACTICE Full timeAbout Radcliffe Medical PracticeRadcliffe Medical Practice is a large and busy general practice seeking a Trainee Reception Supervisor to join our supportive and friendly team. As one of the longest serving general practices in Radcliffe, our practice has a list size of over 10,000 patients. Our clinical team consists of 2 GP Partners, 5 salaried GPs, a...
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Reception Supervisor Trainee
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Manchester, United Kingdom RADCLIFFE MEDICAL PRACTICE Full timeAbout the RoleWe are seeking a highly motivated and organized individual to join our team as a Trainee Reception Supervisor at Radcliffe Medical Practice. As a key member of our administration team, you will play a vital role in ensuring the smooth operation of our reception services.Key ResponsibilitiesOversee the reception services of the practice,...
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Manchester, United Kingdom RADCLIFFE MEDICAL PRACTICE Full timeAbout the RoleWe are seeking a highly motivated and organized individual to join our team as a Trainee Reception Supervisor at Radcliffe Medical Practice. As a key member of our administration team, you will play a vital role in ensuring the smooth operation of our reception services.Key ResponsibilitiesOversee the reception services of the practice,...
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Reception Supervisor Trainee
1 month ago
Manchester, United Kingdom RADCLIFFE MEDICAL PRACTICE Full timeAbout the RoleWe are seeking a highly motivated and organized individual to join our team as a Trainee Reception Supervisor at Radcliffe Medical Practice. As a key member of our administration team, you will play a vital role in ensuring the smooth operation of our reception services.Key ResponsibilitiesOversee the reception services of the practice,...
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Reception Supervisor Trainee
3 weeks ago
Manchester, United Kingdom RADCLIFFE MEDICAL PRACTICE Full timeAbout the RoleWe are seeking a highly motivated and organized individual to join our team as a Trainee Reception Supervisor at Radcliffe Medical Practice. As a key member of our administration team, you will play a vital role in ensuring the smooth operation of our reception services.Key ResponsibilitiesOversee the reception services of the practice,...
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Reception Supervisor Trainee
3 weeks ago
Manchester, United Kingdom RADCLIFFE MEDICAL PRACTICE Full timeAbout the RoleWe are seeking a highly motivated and organized individual to join our team as a Trainee Reception Supervisor at Radcliffe Medical Practice. As a key member of our administration team, you will play a vital role in ensuring the smooth operation of our reception services.Key ResponsibilitiesOversee the reception services of the practice,...
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Reception Supervisor Trainee
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Manchester, United Kingdom RADCLIFFE MEDICAL PRACTICE Full timeAbout the RoleWe are seeking a highly motivated and organized individual to join our team as a Trainee Reception Supervisor at Radcliffe Medical Practice. As a key member of our administration team, you will play a vital role in ensuring the smooth operation of our reception services.Key ResponsibilitiesOversee the reception services of the practice,...
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Reception Supervisor Trainee
1 month ago
Manchester, United Kingdom RADCLIFFE MEDICAL PRACTICE Full timeAbout the RoleWe are seeking a highly motivated and organized individual to join our team as a Trainee Reception Supervisor at Radcliffe Medical Practice. As a key member of our administration team, you will play a vital role in ensuring the smooth operation of our reception services.Key ResponsibilitiesOversee the reception services of the practice,...
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Trainee Reception Supervisor
2 weeks ago
Manchester, United Kingdom RADCLIFFE MEDICAL PRACTICE Full timeAbout the RoleRadcliffe Medical Practice is seeking a Trainee Reception Supervisor to join our team. As a Trainee Reception Supervisor, you will be responsible for overseeing the reception services of the practice, ensuring staff achieve their primary responsibilities.Key ResponsibilitiesInduction and training of all new staff to agreed standardsSupervising...
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Trainee Reception Supervisor
2 weeks ago
Manchester, United Kingdom RADCLIFFE MEDICAL PRACTICE Full timeAbout the RoleRadcliffe Medical Practice is seeking a Trainee Reception Supervisor to join our team. As a Trainee Reception Supervisor, you will be responsible for overseeing the reception services of the practice, ensuring staff achieve their primary responsibilities.Key ResponsibilitiesInduction and training of all new staff to agreed standardsSupervising...
Trainee Reception Supervisor
2 months ago
Radcliffe Medical Practice is a large and busy general practice seeking a Trainee Reception Supervisor to join our supportive and friendly team. As one of the longest serving general practices in Radcliffe, our practice has a list size of over 10,000 patients. Our clinical team consists of 2 GP Partners, 5 salaried GPs, a nurse practitioner, a paramedic practitioner, 2 practice nurses, 1 trainee practice nurse, and 2 healthcare support workers, all supported by our excellent administration team.
Job ResponsibilitiesThe following are the core responsibilities of the Reception Supervisor that you will learn to undertake as a Trainee Supervisor:
- Oversee the reception services of the practice, ensuring staff achieve their primary responsibilities.
- Induce and train all new staff to agreed standards.
- Supervise all reception staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training.
- Identify and deliver team training where required.
- Develop, implement, and embed efficient reception processes and procedures to adhere to extant legislation.
- Manage all deliveries to the practice, ensuring adherence to the cold chain policy as necessary.
- Act as a focal point for communication, advising reception and administrative staff on methods of communication and best practice.
- Compile reception staff rotas.
- Review and update all reception procedures as required.
- Oversee e-learning of all reception staff.
- Ensure adequate staffing levels, approve annual leave, and organize rotas, ensuring all functions are covered as required.
- Deal with more complex enquiries from patients, including informal complaints relating to reception functions.
- Continually assess and evaluate systems and quality, recommending changes and improvements to the operations manager as appropriate.
- Manage day-to-day issues that may arise within the team or with individuals.
The following are the core duties of the Reception Supervisor:
- Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition.
- Answer incoming phone calls, transferring calls or dealing with the caller's requests appropriately.
- Process patient requests for appointments via footfall and incoming phone calls.
- Provide an excellent standard of customer service on the reception desk.
- Initiate contact with, and respond to, requests from patients, team members, and external agencies.
- Enter read-code data on Emis Web.
- Data entry of new and temporary registrations and relevant patient information as required.
- Input data into the patient's healthcare records as necessary.
- Direct requests for information, SAR, insurance/solicitors letters, and DVLA forms to the relevant administrative team.
- Maintain a clean, tidy, effective working area at all times.
- Monitor and maintain the reception area and noticeboards.
- Support all clinical staff with general tasks as requested.
The following are the essential and desirable qualifications and experience for the role:
- Essential:
- Education to GCSE level or equivalent.
- Desirable:
- Education to A-level equivalent or higher, with relevant experience.
- Leadership qualification.
- Experience:
- Experience of working with the general public.
- Experience of administrative duties.
- Desirable:
- Experience of working in a GP practice or healthcare setting.
- Experience of working in a team leader role.
