Front Desk Associate

1 week ago

Reading, Reading, United Kingdom whitbread Full time

We're seeking a skilled Receptionist to welcome guests at our Reading (Caversham Bridge) Premier Inn. As the face of our hotel, you'll use your excellent customer service skills to ensure a warm and memorable experience for our visitors.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to their needs and resolving any issues promptly.
  • Manage the front desk, handling check-ins, check-outs, and room assignments efficiently.
  • Collaborate with the housekeeping team to ensure rooms are prepared to the highest standards.
  • Process payments, handle customer complaints, and maintain a positive attitude in a fast-paced environment.

What We Offer:

  • A competitive hourly rate and opportunities for career growth within our business.
  • A comprehensive training program to help you develop your skills and confidence.
  • A Whitbread Benefits card, offering discounts on Premier Inn rooms and meals in all Whitbread Restaurants.
  • A company pension and save-as-you-earn scheme to support your financial well-being.
  • Access to exclusive discounts on shopping, travel, and other perks.

About Us:

Whitbread is a leading hospitality business, committed to providing exceptional experiences for our guests. We believe in creating a welcoming and inclusive environment, where everyone feels valued and supported.

Why Work with Us:

  • We're passionate about delivering outstanding customer service and creating memorable experiences.
  • We offer a supportive and inclusive work environment, where you can grow and develop your skills.
  • We're committed to diversity and inclusion, and we welcome applications from under-represented groups.

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