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Customer Service Representative

2 months ago


Coventry, Coventry, United Kingdom Fastenal Europe Full time
Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative/Trainee Account Manager. This is an excellent opportunity for those interested in pursuing a long-term career and willing to progress into managerial or senior sales roles in the future.

Key Responsibilities:
  • Customer Services:
    • Handling incoming calls, answering emails, and identifying customers' needs to deliver satisfaction.
    • Purchasing stock, general operations in the POS, and communicating with colleagues.
    • Providing customers with updates and going the extra mile to engage customers.
  • Warehouse:
    • Picking, packing, receiving, cycle counts, managing shipping and processing goods in.
    • General warehouse operations, including forklift operations.
Requirements:
  • Excellent customer service skills and a willingness to learn.
  • Ability to work in a fast-paced environment and thrive under pressure.
  • Basic IT skills and a full UK driving licence.
  • Availability to work a standard Monday to Thursday 8:00-5:00pm and Friday 8:00-2:30pm schedule.
What We Offer:
  • Excellent starting salary.
  • Free parking.
  • 20 Days Holidays plus 8 Bank Holiday.
  • Auto-enrolment pension.
  • Monthly bonus after your probation period.
  • Excellent long-term prospects and progression opportunities.
  • International travel and training events.