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Retail Operations Manager

2 months ago

New Bilton, United Kingdom EE Retail Full time
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Working hours – 37.5

Step into a leadership role.
As a Retail Operations Manager, you will be responsible for making significant decisions as well as smaller, impactful ones. You will share your expertise and gain insights from others, ensuring that our store remains a desirable destination for both employees and customers. Your focus will be on nurturing our team and managing our products to deliver an unparalleled retail experience. By fostering a warm and inviting atmosphere, you will empower your team to thrive and enhance customer satisfaction during their visits.

Your responsibilities will include:

  • Discovering and leveraging new retail prospects
  • Leading, motivating, and developing a skilled and knowledgeable team
  • Cultivating a high-performance culture centered on both financial and behavioral KPIs


  • Creating and maintaining a relaxed, customer-centric environment
  • Collaborating with Regional Managers to develop long-term succession plans
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Ideal candidates will:

  • Have a proven track record of inspiring leadership in a prominent retail setting


  • Exhibit a history of guiding large teams to achieve strong commercial outcomes
  • Be self-driven and proactive
  • Possess established coaching and mentoring abilities

Preferred qualifications include:

  • Capability to formulate and execute long-term strategies
  • Willingness to travel within the local area
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What we offer:

  • Exceptional career advancement opportunities within Retail and other sectors of BT through our Aspire internal development program
  • The potential to significantly boost your earnings through commissions, rewards, and incentives
  • Optional Private Healthcare, Critical Illness, and Dental coverage
  • Optional Pension and Shares scheme to secure your future
  • Substantial discounts on EE & BT products, including Mobile and Broadband, saving you considerable amounts annually
* 25 days of holiday (pro-rata) with the option to purchase additional days, plus flexible bank holidays

  • Volunteering days to contribute to your local community
  • Discounts on gym memberships and various family attractions throughout the year
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About EE
Our people are the cornerstone of our success. They deliver outstanding service to our customers, and our award-winning network keeps them connected. Since joining the BT family, we have focused on fostering a dynamic culture that enhances EE as a workplace. We are at the forefront of our industry, and this is your opportunity to be part of it.

At EE, we are committed to creating an inclusive work environment where individuals from diverse backgrounds can thrive. We recognize that diversity enriches our company, our customer relationships, and our future. We value a variety of perspectives, skills, and experiences, and we welcome applications from all segments of the community.

We are open to discussing flexible working arrangements, including part-time hours or other options. Additionally, we provide emergency time off for dependents, along with generous maternity and paternity leave. This approach helps individuals find a role that aligns with their needs, so please discuss your preferences with us during the recruitment process.

If you are considering a career with the UK's largest and fastest network, we encourage you to explore our recruitment channels for the latest job openings and company updates.

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