Retail Supervisor

5 months ago

New Alresford, United Kingdom Mid-Hants Railway Ltd Full time

**Retail Supervisor**

**Summary**

We are a heritage steam railway operated by volunteers and supported by paid staff, bringing smiles to faces through the beautiful Hampshire countryside for 50 years.

You are an experienced retail professional looking to make a difference in an exciting and varied role that will draw on every part of the retail mix, from motivating teams to creating glorious customer experiences. You will need to be independent and collaborative, working as part of a small paid team and a large, dedicated volunteer base. You will have an eye for detail and a flair for training. You will be willing to get ‘stuck in’ with the teams, supporting them at peak times throughout the year. A background in hobby, leisure or heritage retail would be an advantage.

**Detailed job description**

**Purpose of the Role**

To coordinate the retail function at the Watercress Line and maximise revenue.

**Reports**

**Line Manager**:Business Operations Manager

**Direct reports**:Volunteers and Casual staff

**Key Relationships**

Catering Manager

Event Coordinator

Station Masters

**Tasks for the Role**

**Volunteer coordination**

▪ To coordinate volunteer teams delivering regular retail support

▪ To recruit, train and motivate new volunteers

▪ To agree opening and staffing requirements with the Business Operations Manager

**Front of House**

▪ To ensure the highest levels of presentation across the retail outlets

**Product development**

▪ To develop and deliver a range of merchandise appropriate to the Watercress Line audiences

▪ To respond to changes in the Locomotive fleet with up to date products

▪ To develop bespoke items with the agreement of the Business Operations Manager

**Product pricing**

▪ To agree margin levels and pricing strategies with the Business Operations Manager

▪ To ensure stock is logged onto the EPOS system and correctly priced

**Stock management**

▪ To order and receive goods into the shop

▪ To organise the distribution of stock across the railway outlets

▪ To ensure a strict stock rotation of perishable goods

▪ To minimise supplier costs and the number of suppliers

▪ To regularly review stock levels and product movement for maximum revenue

**Financial reporting**

▪ To ensure accurate stock takes are regularly completed as required by the Finance Manager

▪ To review monthly P&L reports and reconcile transaction reports

**Additional General Responsibilities**

**Relationships**

▪ Ensure effective communication with everyone, both internally and externally

▪ Work closely with other departments to deliver Company-wide programmes and objectives.

▪ Cultivate internal relationships that cross team boundaries and demonstrate positive collaboration and problem solving with all team members.

▪ Cultivate external relationships to identify potential new partners.

▪ Build and maintain partnerships with relevant external contacts.

**Budgets and Resources**

▪ Work to control operational costs and manage resources whilst maintaining standards of productivity.

**Policies and Procedures**

▪ Adhere to Company policies, procedures and code of conduct, to protect people and the
Watercress Line’s reputation, including GDPR and Safeguarding policies and procedures.

▪ Professionally challenge procedures that do not add value to the Company.

**Personal Responsibilities**

▪ Lead by example

▪ Work as part of a team and support colleagues across the Watercress Line

▪ Protect the reputation of the Watercress Line.

▪ Be a positive influence and role model, acting with integrity and professionalism and tackling challenges in a pragmatic and collaborative manner, to bring your team and the wider staff along with you.

▪ Guide and enable those under you, being aware that some may not be as developed or as confident as yourself

**General Consideration**

The above job description is not intended to be a comprehensive list of key responsibilities, duties or requirements, and you are expected to carry out any other duties commensurate with the scope and scale of your role. The job description should be reviewed regularly to ensure it remains an accurate reflection of your role. You will be expected to travel to other sites, as and when the role requires.

**Person specification**

Experience 5 years’ retail management in the independent sector E

Knowledge of the hobby modelling market D

Experience of developing leisure products D

Experience of motivating and engaging volunteers E

Skills EPOS E

MS Office suite including Excel E

Computer literate E

Strong numerical and organisational skills E

Aptitudes Organised and disciplined E

Strong visual sense E

Resilient and collaborative E

Excellent problem solving skills E

Able to work with a wide cross section of abilities and D neurodiversities

**Terms and Conditions**

Part time flexible hours equating to 16 hours a week. There will be an expectation of o

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