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Customer Service Representative

2 months ago


Bicester, Oxfordshire, United Kingdom K2 Recruitment Full time

Job Summary:

We are seeking a highly motivated and customer-focused Sales Associate to join our team at a luxury fashion brand in Bicester Village. As a Sales Associate, you will be responsible for providing exceptional customer service, driving sales, and maintaining a high level of product knowledge.

Key Responsibilities:

  • Customer Service: Provide a world-class customer experience, responding to customer inquiries, and resolving any issues in a professional and courteous manner.
  • Sales: Meet or exceed sales targets by building strong relationships with customers, identifying their needs, and making recommendations on products.
  • Product Knowledge: Stay up-to-date with the latest fashion trends, product information, and brand knowledge to provide expert advice to customers.
  • Visual Merchandising: Maintain a high level of visual standards, including store displays, windows, and product presentation.
  • Teamwork: Collaborate with colleagues to achieve sales targets, share knowledge, and support each other in a fast-paced retail environment.

Requirements:

  • Customer Service Skills: Excellent communication and interpersonal skills, with the ability to remain calm under pressure.
  • Sales Skills: A natural ability to build rapport with customers, identify their needs, and make recommendations on products.
  • Product Knowledge: A passion for fashion and a willingness to learn about the brand, its products, and the latest trends.
  • Teamwork: Ability to work collaboratively with colleagues, share knowledge, and support each other in a fast-paced retail environment.

What We Offer:

  • Competitive Salary: A generous salary of £26,000 per annum, with an attractive bonus scheme.
  • Uniform Allowance: A uniform allowance to work inside and outside the boutique.
  • Great Work-Life Balance: A brand that focuses on providing exceptional work-life balance, allowing you to maintain a healthy work-life balance.

About K2 Recruitment:

K2 Recruitment is a leading recruitment agency specializing in luxury retail and fashion recruitment. We are passionate about connecting talented individuals with exciting career opportunities in the industry.