Conference & Banqueting Operations Manager

6 days ago

West Row, Suffolk, United Kingdom Ashdown Park Full time

Ashdown Park Hotel & Country Club is a luxury country hotel in Sussex, committed to delivering exceptional experiences for our guests and offering career opportunities for like-minded individuals. We are seeking an experienced and dynamic Conference & Banqueting Supervisor to join our team.

Key Attributes

  • Have enthusiasm, dedication, and a genuine passion for food, drinks, and people.
  • Have excellent customer care skills and attention to detail.
  • Supervisory experience within the hospitality industry.
  • Excellent communication skills and the ability to lead a team.
  • Good time management and the ability to remain calm under pressure.

Key Responsibilities:

  • To provide the highest quality of guest service.
  • To develop outstanding hotel product knowledge and be aware of the hotel's competitive advantages.
  • To exceed expectations and offer a personal and informative service to enhance the enjoyment of the guest and maximize up-selling opportunities.
  • In the absence of the Conference & Banqueting Manager or Assistant Conference & Banqueting Manager, to oversee Conference & Banqueting operations, ensuring the highest standards of service.
  • To be an exceptional and professional ambassador for the hotel and the wider Elite group in all business relationships and set the highest standards of leadership, integrity, and commitment.

Business Development

  • To participate in all training opportunities to maximize any opportunities for up-selling and improving the business success of the department.
  • To motivate, train, and mentor staff in the Conference & Banqueting Department to achieve goals for their professional and personal development.
  • To ensure trainees and/or apprentices are carefully supervised and that their training and development requirements are met.

Communication, Planning, and Organizing

  • To ensure that all guest requirements are dealt with in a prompt, courteous, efficient manner and in an appropriate style, especially where speed of response is paramount.
  • To ensure attendance of regular briefing meetings at all levels to communicate changes in function details and updates effectively.
  • In the absence of the Conference & Banqueting Manager or Assistant Conference & Banqueting Manager, to coordinate the business activity of the Conference & Banqueting department to ensure the effective organization of the working day.

Health & Safety - In conjunction with C&B Manager and Assistant C&B Manager:

  • To ensure that employees work within a safe and secure environment by complying with H&S legislation and to liaise with the hotel's appointed health and safety consultants as required.
  • To ensure that Conference & Banqueting equipment complies with Health & Safety standards and that any faults in any such equipment which represent a potential hazard to guests or staff are reported appropriately.
  • To pay particular attention to the operation of safe systems at work to minimize the risk of accident or injury. To carry out regular risk assessments of all work procedures in the areas for which you are responsible so that any present or future hazards are controlled or eliminated.
  • To report any accidents or injuries to the Duty Manager and the HR Manager.
  • To ensure that all relevant Health & Safety issues are communicated to the Conference & Banqueting Manager.

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