Clinical Operations Manager

2 months ago


Banbury, Oxfordshire, United Kingdom Principal Medical Limited Full time
Job Title: Clinical Operations Manager

We are seeking a highly motivated and experienced Clinical Operations Manager to join our team at Principal Medical Limited. As a Clinical Operations Manager, you will be responsible for overseeing all aspects of our clinical operations and clinical management of patient care services within our practice.

Key Responsibilities:
  • Provide strong clinical and operational leadership to staff and patient care in accordance with our clinical model.
  • Ensure the operation is running safely, smoothly, and efficiently, incorporating good governance and support of our practices.
  • Work both clinically in your professional capacity at the practice as well as in your operational management capacity.
  • Lead regular caseload profiling and contribute to community health needs assessment, agreeing health improvement priorities.
  • Monitor and evaluate access performance and report areas of concern of underperformance.
  • Ensure the practice delivers excellent patient care and puts the interest of the patients at the forefront of decisions.
  • Ensure the practice complies with NHS contractual obligations in relation to patient care.
  • Take lead responsibility for ensuring that patient experience of the service is positive and for monitoring and leading improvements in conjunction with annual patient surveys and Quality Assurance Framework.
Requirements:
  • Specialist practice qualification or equivalent academic postgraduate study and experience.
  • Evidence of management experience.
  • Graduate Diploma/Degree in an Allied Health Profession.
  • Registered to practice with Health and Care Professions Council.
  • Evidence of relevant in-depth postgraduate study or qualification to a level equivalent to Masters where this is available and/or relevant CPD showing evidence of successful recent study.
Desirable:
  • Non-medical prescriber.
  • Extended or independent non-medical prescriber.
  • Member of AHP professional body relevant to own profession.
Experience:
  • Evidence of management experience.
  • Proven experience in a senior management role, preferably in the healthcare industry, with a track record of success.
  • Demonstrated ability to manage budgets and financial performance.
  • Knowledge of assurance of quality and CQC key lines of enquiry.
  • Knowledge of and ability to interpret and apply all relevant PML and professional policies, procedures, and guidelines.
  • Knowledge of the physical, social, emotional, psychological, mental, cultural, and societal effects of ageing, disability, and chronic ill health and ability to assess an individual's needs and behaviours and plan care within this broad context.
  • Experience of developing others through CPD/PDP/Clinical Supervision.
  • Service improvements and change management.
  • Good understanding of HR, premises management, IT, and complaint management.
  • Incident investigation and associated report writing.
  • Good knowledge of delivering primary care services, including the management of QOF and enhanced services.
  • Development of quality frameworks.
  • Monitoring quality services and audit.
  • Knowledge of KPI and associated monitoring.
  • Business case development and cost pressures.
  • Serious incident investigation.
Skills and Knowledge:
  • Strong leadership skills, with the ability to effectively motivate and inspire teams.
  • Drive enthusiasm for clinical excellence using evidence-based practice and clinical networks.
  • Able to support, manage, and develop a diverse workforce, recognising and valuing their different backgrounds, their individual and specific needs.
  • Proactive/innovative approach to service and development.
  • Teaching and assessing junior staff and postgraduate students.
  • In-depth knowledge of business operations and industry best practices.
  • Excellent communication strategies and skills able to apply and adapt to diverse, complex, and challenging situations.
  • Ability to work under pressure and deliver results within tight deadlines.
  • Proficiency in using business software, databases, information systems, and tools, such as MS Office and CRM systems (EMIS).
  • Self-motivated, with a forward-thinking, solution-focused approach.
  • Excellent organisation skills.


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