Service Delivery Manager

2 weeks ago

London, Greater London, United Kingdom Required IT Full time
About the Role

We are seeking a highly skilled Service Delivery Manager to oversee the performance of our platform, ensuring seamless issue resolution and collaboration with various teams to maintain our high service standards.

Key Responsibilities
  • Platform Support: Resolve issues, handle user requests through investigation and analysis, and make code changes as needed.
  • Data Architecture: Gain a deep understanding of the company's data architecture, particularly how data flows into and out of the Front Office and other applications.
  • Testing and Quality Assurance: Manage the testing of small enhancements developed by third-party developers, ensuring thorough documentation and quality control.
  • Cybersecurity: Organize penetration testing as required and ensure that the company's systems are protected against hacking and other cyber threats.
  • Azure Expertise: Utilize strong Azure knowledge to support and optimize our systems and processes.
  • Collaboration: Work closely with the Front Office team throughout the development lifecycle, taking on tasks to fully understand the solutions being built.
  • Documentation: Maintain and update the knowledge base of end-user and technical guides for bespoke solutions.
  • Progress Reporting: Regularly communicate solution progress to management and keep work tracking systems up to date.
  • Regulatory Communication: Liaise with regulatory bodies as needed regarding IT solutions.
Requirements
  • Azure Experience: Strong understanding and practical experience with Microsoft Azure.
  • Cybersecurity Knowledge: Solid foundation in cybersecurity, including preventative measures and threat management.
  • Educational Background: A university degree in an IT-related field, such as Computer Science.
  • Industry Experience: Preferably 6+ years of experience in the industry.
  • Development Lifecycle Expertise: Thorough understanding of the IT development lifecycle, including testing, development frameworks, methodologies, and implementation.
  • Data & Systems Architecture: Knowledge of data and systems architecture, with a focus on front-office applications.
Why Work with Us
  • Impact: Your work will directly influence the success of our operations and contribute to the security and efficiency of our platform.
  • Growth: We offer opportunities for career advancement as our company continues to expand.
  • Culture: Be part of a supportive team where your expertise and ideas are valued.

  • Delivery Manager

    2 weeks ago

    London, Greater London, United Kingdom Rail Delivery Group Full time

    About the RoleWe are seeking a skilled Delivery Manager to join our Digital Ticketing Services (DTS) team at the Rail Delivery Group. As a key member of our team, you will play a pivotal role in ensuring the successful delivery of our smart ticketing projects.Key ResponsibilitiesProvide end-to-end delivery and project management capability from initial...

  • Delivery Manager

    2 weeks ago

    London, Greater London, United Kingdom Rail Delivery Group Full time

    About the RoleWe are seeking a skilled Delivery Manager to join our Digital Ticketing Services (DTS) team at the Rail Delivery Group. As a key member of our team, you will play a pivotal role in ensuring the successful delivery of our smart ticketing projects.Key ResponsibilitiesProvide end-to-end delivery and project management capability from initial...

  • Delivery Manager

    4 weeks ago

    London, Greater London, United Kingdom Rail Delivery Group Full time

    About the RoleWe are seeking a highly skilled Delivery Manager to join our team at the Rail Delivery Group. As a key member of our Digital Ticketing Services (DTS) team, you will play a critical role in ensuring the successful delivery of our smart ticketing projects.The successful candidate will have a proven track record of managing complex projects with...

  • Delivery Manager

    3 weeks ago

    London, Greater London, United Kingdom Rail Delivery Group Full time

    About the RoleWe are seeking a highly skilled Delivery Manager to join our team at the Rail Delivery Group. As a key member of our Digital Ticketing Services (DTS) team, you will play a critical role in ensuring the successful delivery of our smart ticketing projects.The successful candidate will have a proven track record of managing complex projects with...

  • Service Delivery Manager

    6 days ago

    London, Greater London, United Kingdom Wheelchair Transport Service, Inc. Full time

    Service Delivery ManagerSabio is a global company and a leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high-quality, secure, and robust platforms and solutions.As a Service Delivery Manager, you will be responsible for the delivery of contact center services to one or...

  • Service Delivery Manager

    6 days ago

    London, Greater London, United Kingdom Wheelchair Transport Service, Inc. Full time

    Service Delivery ManagerSabio is a global company and a leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high-quality, secure, and robust platforms and solutions.As a Service Delivery Manager, you will be responsible for the delivery of contact center services to one or...

  • Service Delivery Manager

    4 weeks ago

    London, Greater London, United Kingdom Service Care Solutions Full time

    About the RoleWe are seeking a highly experienced Contract Manager to join our team at Service Care Solutions. As a Contract Manager - Building Services, you will be responsible for the delivery and management of mechanical services across our client's housing estates.Key ResponsibilitiesDevelop and implement effective contract management strategies to...

  • Service Delivery Manager

    3 weeks ago

    London, Greater London, United Kingdom Wheelchair Transport Service, Inc. Full time

    Job SummaryWe are seeking an experienced Service Delivery Manager to join our team at Wheelchair Transport Service, Inc. As a key member of our Support department, you will be responsible for delivering exceptional customer experiences and ensuring the highest level of service quality.Key ResponsibilitiesOversee the delivery of contact center services to...

  • Service Delivery Manager

    4 weeks ago

    London, Greater London, United Kingdom Wheelchair Transport Service, Inc. Full time

    Job SummaryWe are seeking an experienced Service Delivery Manager to join our team at Wheelchair Transport Service, Inc. As a key member of our Support department, you will be responsible for delivering exceptional customer experiences and ensuring the highest level of service quality.Key ResponsibilitiesOversee the delivery of contact center services to...

  • Parking Services Delivery Manager

    3 hours ago

    London, Greater London, United Kingdom Service Care Solutions Ltd Full time

    Parking Project Manager Job DescriptionService Care Solutions Ltd is seeking a skilled Parking Project Manager to join their team in North West London.Job Summary:We are looking for a highly experienced Parking Project Manager to lead the delivery of transformational parking services projects. The successful candidate will be responsible for planning,...

  • Parking Services Delivery Manager

    7 days ago

    London, Greater London, United Kingdom Service Care Solutions Ltd Full time

    Parking Project Manager Job DescriptionService Care Solutions Ltd is seeking a skilled Parking Project Manager to lead the delivery of transformational parking services projects.Key Responsibilities:Plan, manage, and deliver complex parking services projects, including policy development and implementation.Collaborate with various departments and...

  • Parking Services Delivery Manager

    7 days ago

    London, Greater London, United Kingdom Service Care Solutions Ltd Full time

    Parking Project Manager Job DescriptionService Care Solutions Ltd is seeking a skilled Parking Project Manager to lead the delivery of transformational parking services projects.Key Responsibilities:Plan, manage, and deliver complex parking services projects, including policy development and implementation.Collaborate with various departments and...

  • Delivery Manager

    4 weeks ago

    London, Greater London, United Kingdom Apmc Moving & Delivery Llc Full time

    About the RoleWe are seeking a highly skilled Delivery Manager to join our Technology & Operations team at Apmc Moving & Delivery Llc. As a key member of our team, you will be responsible for leading and managing complex projects across our products, ensuring on-time delivery of high-quality deliverables within budget constraints.Key ResponsibilitiesProject...

  • Delivery Manager

    3 weeks ago

    London, Greater London, United Kingdom Apmc Moving & Delivery Llc Full time

    About the RoleWe are seeking a highly skilled Delivery Manager to join our Technology & Operations team at Apmc Moving & Delivery Llc. As a key member of our team, you will be responsible for leading and managing complex projects across our products, ensuring on-time delivery of high-quality deliverables within budget constraints.Key ResponsibilitiesProject...

  • London Programmes Delivery Manager

    3 days ago

    London, Greater London, United Kingdom Rail Delivery Group Full time

    Job Title: London Programmes Delivery ManagerAre you a seasoned programme manager looking for a new challenge? Do you have experience in delivering complex technical projects in line with a recognised delivery lifecycle? We are seeking a highly skilled and experienced Programme Delivery Manager to join our team in London.Key Responsibilities:Manage multiple...

  • London Programmes Delivery Manager

    3 days ago

    London, Greater London, United Kingdom Rail Delivery Group Full time

    Job Title: London Programmes Delivery ManagerAre you a seasoned programme manager looking for a new challenge? Do you have experience in delivering complex technical projects in line with a recognised delivery lifecycle? We are seeking a highly skilled and experienced Programme Delivery Manager to join our team in London.Key Responsibilities:Manage multiple...

  • Delivery Manager

    4 weeks ago

    London, Greater London, United Kingdom Rail Delivery Group Full time

    About the RoleWe are seeking an experienced Delivery Manager to join our Digital Ticketing Services (DTS) team at the Rail Delivery Group. As a key member of our team, you will play a pivotal role in ensuring the successful delivery of our smart ticketing projects.Key ResponsibilitiesProvide end-to-end delivery and project management capability for DTS...

  • Delivery Manager

    3 weeks ago

    London, Greater London, United Kingdom Rail Delivery Group Full time

    About the RoleWe are seeking an experienced Delivery Manager to join our Digital Ticketing Services (DTS) team at the Rail Delivery Group. As a key member of our team, you will play a pivotal role in ensuring the successful delivery of our smart ticketing projects.Key ResponsibilitiesProvide end-to-end delivery and project management capability for DTS...

  • London Programmes Delivery Manager

    5 days ago

    London, Greater London, United Kingdom Rail Delivery Group Full time

    About the RoleWe are seeking an experienced Programmes Delivery Manager to join our team at Rail Delivery Group. As a key member of our Commercial Team, you will be responsible for delivering complex programmes and projects that drive business growth and improve customer experience.Key ResponsibilitiesPlan and deliver programmes and projects that align with...

  • London Programmes Delivery Manager

    5 days ago

    London, Greater London, United Kingdom Rail Delivery Group Full time

    About the RoleWe are seeking an experienced Programmes Delivery Manager to join our team at Rail Delivery Group. As a key member of our Commercial Team, you will be responsible for delivering complex programmes and projects that drive business growth and improve customer experience.Key ResponsibilitiesPlan and deliver programmes and projects that align with...