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Booking Specialist
3 months ago
Reservations Agent – Clayton Manchester Airport.
We are excited to announce a new opportunity for a Reservations Agent at the esteemed Clayton Manchester Airport.
This vibrant property features 365 rooms, 15 Meeting and Events Rooms, along with our lively Aviator Bar and popular A La Carte restaurant, ensuring a dynamic work environment.
As we expand our portfolio of hotels across the UK, we offer genuine prospects for career advancement for dedicated hospitality professionals.
Role Overview
As a key member of our team, reporting to the Reservations Manager, the Reservations Agent serves as the initial point of contact for our guests. It is essential that the reservations team maintains a welcoming and professional demeanor at all times. In this role, you will manage guest bookings for accommodations and parking, addressing inquiries and promoting our other properties.
Primary Responsibilities
- Oversee guest reservations, ensuring their preferences and requirements are fulfilled to the highest standards.
- Provide comprehensive information regarding hotel amenities and pricing.
- Promote additional services within the hotel or across the group.
- Set clear expectations for guests prior to their arrival.
Qualifications:
- Previous experience in a similar capacity with a Reservations System is preferred; familiarity with Opera is a plus.
- Exceptional customer service skills.
- Strong command of the English language, both written and spoken, is essential.
- Ability to perform well under pressure.
- Highly driven and a collaborative team player.
About Our Culture:
Dalata Hotel Group, the largest hotel chain in Ireland, is on the brink of numerous exciting developments. As we continue to grow in Ireland and the UK, having the right team is crucial. We are set to launch new hotels, creating numerous job opportunities and contributing significantly to the economy.
Our core values—"Our People, Our Fairness, Our Service, and Our Individuality"—guide our operations. If you possess the right attitude and enthusiasm, you will find ample opportunities for growth within our organization. We foster an environment where you can achieve remarkable things, both individually and collaboratively. You will have the chance to enhance your skills, receive recognition for your dedication, and pursue a rewarding career. Additionally, we offer various unique training programs to support your professional and personal growth, ensuring a fair and supportive workplace for all employees.
Dalata Hotel Group Plc is an Equal Opportunities Employer.
