Restaurant Operations Manager

2 weeks ago

Hounslow, United Kingdom Sheraton Skyline Hotel London Heathrow Full time
Restaurant and Bar Manager Job Summary

As a Restaurant and Bar Manager at Sheraton Skyline Hotel London Heathrow, you will be responsible for overseeing the daily operations of our restaurants and bars, ensuring exceptional customer service and maximizing financial performance. Your key responsibilities will include supervising staff, managing inventory, and maintaining high standards of cleanliness and sanitation.

Key Responsibilities
  • Managing Day-to-Day Operations: Supervise and manage employees, maintain service and sanitation standards, and review staffing levels to ensure guest service and operational needs are met.
  • Leading Food and Beverage Team: Utilize interpersonal and communication skills to lead, influence, and encourage others, advocate sound financial/business decision making, and demonstrate honesty/integrity.
  • Ensuring Exceptional Customer Service: Provide services that are above and beyond for customer satisfaction and retention, improve service by communicating and assisting individuals to understand guest needs, and empower employees to provide excellent customer service.
  • Managing and Conducting Human Resource Activities: Provide guidance and direction to subordinates, identify the educational needs of others, and ensure employees are treated fairly and equitably.
Requirements
  • Education and Experience: High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area, or 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
  • Skills and Qualifications: Strong leadership and communication skills, ability to work in a fast-paced environment, and knowledge of food and beverage operations, including inventory management and sanitation standards.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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